Summary

In this episode of Ask Christa, Christa Dhimo addresses a listener's concern about their manager's poor feedback skills. She emphasizes the importance of effective feedback in management and discusses the challenges of coaching a manager. Christa outlines the art and science of feedback, providing practical advice on how to approach the situation and improve communication. She also shares valuable resources for further learning and development in feedback skills.

Key Takeaways

·       Most people are terrible at giving feedback.

·       Giving effective feedback is hard to do.

·       Management is a technical role that requires skill.

·       Feedback is an art and a science.

·       The approach to feedback is crucial for success.

·       Observable behaviors should be the focus of feedback.

·       Feedback models like BIC can help structure effective communication.

·       Creating a safe environment is essential for feedback.

·       Continuous learning is key to improving feedback skills.

Additional Resources

Britton, K. (2009, October 16). How to Give Feedback So People Can Hear it. Positive Psychology News. https://positivepsychologynews.com/news/kathryn-britton/200910163806 

Dhimo, C. (2025, June 12). Ask Christa! Managing an Interrupting Boss (S2E16). Ask Christa! https://www.askchrista.com/ask-christa-managing-an-interrupting-boss-s2e16/

Dhimo, C. (2025, June 9). Ask Christa! How to give feedback to a defensive team member?? (S2E15). Ask Christa! https://www.askchrista.com/ask-christa-how-to-give-feedback-to-a-defensive-team-member-s2e15/

Dhimo, C. (2025, October 3). Ask Christa! How can I ask my work friend to meet deadlines? (S4E46). Ask Christa! https://www.askchrista.com/ask-christa-how-can-i-ask-my-work-friend-to-meet-deadlines-s4e46/

University of Minnesota Office of Human Resources. (2025, April 3). How coachable are your employees? https://hr.umn.edu/supervising/news/How-coachable-are-your-employees

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Disclaimer
The Ask Christa! show is designed to provide accurate and practical insights into common business challenges and workplace issues. Dr. Christa Dhimo stands by the information she shares and the resources she provides; however, every situation is unique. Listeners are encouraged to use this podcast as a helpful resource while also seeking additional, qualified, professional advice, including but not limited to legal, financial, medical, or other professional advice, as warranted. Ask Christa! and its host disclaim liability for actions taken solely on the basis of the information provided here, especially if taken out of context.