Recently, life presented me with a situation that led me to be on the other side of the table—now the client seeking legal assistance. Losing my mother was a deeply personal experience that exposed me to the impersonal, complicated and confusing legal world that far too many people encounter. So today I want to share my experience with you to illuminate what this experience should not be.

I've often spoken about my reasons for setting up my own business and my mission to educate and empower other business owners. My journey into this venture was marked by my experiences in traditional legal practice—a world defined by six-minute billable units, stress-laden success, and a significant lack of focus on client satisfaction. 

When I started my own business, I was determined to prioritise the client experience, drawing inspiration from my personal understanding of what clients truly desire—a holistic, supportive, and empathetic approach that transcends the transactional nature of legal services.

In this episode, I talk about my recent experience engaging a traditional legal firm and why this reaffirmed my passion for the way I do business and the need for change in the legal sector. I was frustrated and disappointed by the lack of personal interaction, the non-transparency in fee structures, and the disconnect between expectations and reality. It reminded me that not every firm is aligned with prioritising client comfort and confidence.

But, as with any story, there was a turning point. I eventually found a law firm that resonated with my values—a firm that embodied the personalised, transparent, and supportive approach that I strive for in my business. The contrast between these two experiences reinforced the significance of a client-centric legal journey. 

I hope this episode inspires you to seek the experience you deserve and it reminds you that you don't have to settle for anything less than transparent, empathetic, and professional legal support.

LINKS:

Connect with Tracey: 

Get your copy of my Annual Legal Checklist here

Check out my Getting Paid Made Easy course here

Website:tmsolicitor.com.au

Instagram:https://www.instagram.com/tmsolicitor/

Book a Strategy Session with me here