My Quest for the Best with Bill Ringle

By Bill Ringle

My Quest for the Best is a business leadership interview show for owners and leaders of small to mid-market companies who want practical, immediately applicable insights — not theory, not motivation, ... more

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How many episodes does My Quest for the Best with Bill Ringle have?

The podcast currently has 483 episodes available.

My Quest for the Best with Bill Ringle episodes:

June 14, 2022 MQ4B Booster 22.0 Experienced managers cultivate 1+1=3 relationships
Listen to these two tracks of booster content just for ambitious small business leaders.
Track 1: Based on the interview of Rachel Pacheco, author of Bringing Up Boss. A favorite story that Rachel tells in her book, Bringing Up the Boss, is about seeing a woman walk her Staffordshire terrier on a South African beach while Rachel was on vacation. What does a dog walk have to do with managing more effectively? Listen to the story to find out!
Track 2: Weak Managers Don't Give Responsibility. This creates more work for the manager. When the manager is doing the work of his direct reports, the manager's work gets less attention and energy. 1 + 1 = 0.5. Experienced managers provide clear outcomes, tools and access to success, and check-ins and feedback to correct and teach the standard.
...more
5min
May 25, 2022 How to gain the unfair advantage in growing your small business with expert Stu Henecke
Stu Heinecke, author of How to Grow Your Business Like a Weed Playbook
Bill Ringle and Stu Heinecke discuss the grow like a WEED model to grow, conquer, and protect your turf for small business owners.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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26min
May 09, 2022Resolving conflict is a critical skill for workplace relationships with guest expert Dr. Paul White
Dr. Paul White, author of Making Things Right at Work- successfully managing conflict at work
Bill Ringle and Dr. Paul White discuss insights around expectations, indirect communications, burnout, and rebuilding trust for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways from this Interview
Conflict does not happen instantaneously. There are minor signs of tension rising, like how some of our co-workers behave differently towards us than they usually do. Recognize the signs and acknowledge the issue before it escalates.
When we deprive ourselves of the things that replenish us, such as sleep, rest, or a break in between tasks to keep up with the unrealistic expectations we set in our heads, we are leading ourselves to the path of burnout.
Practice direct communication as it does not only gives clarity with what you need and what you mean, it is only a sign of respect, that you trust this person to listen, and you are not bypassing them.
Read the Show Notes from this Episode
Paul shares his insights on avoiding or minimizing conflict in the workplace.[01:05]
Workplace conflict is the result of conflicting goals. Paul shares the telling signs that conflict is brewing and why these happen. [02:29]
In his research with Dr. Chapman, when they were writing The Five Language of Appreciation In The Workplace, they discovered that the same language that gives people affirmation could be the same language that could hurt them. [03:27]
If we unintentionally offend someone we work with, Paul advises us to use the ‘I’ statement to resolve the conflict before it escalates further. [04:48]
Paul shares his own story with Steve, a guy he worked with. Despite being good and hardworking, their personality and working style do not match his, making them uncomfortable working together. [06:22]
Psychology says that empathy is not inborn; instead, it’s a form of perspective-taking we develop during the progression of our life. Paul elaborates on why our current culture struggles in developing empathy. [09:15]
Managers can teach and develop empathy to avoid conflict, see things granular, observe, and put themselves in the role. [11:40]
The expectation we create for ourselves when in conflict with reality can lead to burnout. [15:29]
When we deny things that replenish us to satisfy our expectations, bad only worsens. [17:07]
Paul explains why indirect communication is a sign your workplace is toxic. [19:27]
Paul gives some reasons why direct communication is still avoided in most workplaces despite being the best way to be clear with what we mean. [20:45]
Being critical is different from being condescending. [22:34]
My Quest for the Best lightning round begins. [27:20]
Expert Bio
Dr. Paul White is an author, speaker, and psychologist, who helps “make work relationships work.”
He is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman and his book, The Vibrant Workplace, had been released in April 2017.
He created and developed The Motivating By Appreciation Inventory, Appreciation at Work Implementation Kit, and The Toxic Workplace Prevention & Repair Kit which helped many workplaces to become an environment full of positivism and grow towards health.
He also co-authored various titles such as Rising Above a Toxic Workplace and “Sync or Swim” with Dr. Chapman & Harold Myra.
Dr. White is called upon as an expert resource by U.S. News & World Report (online), BusinessWeek, Entrepreneur.com, FastCompany, Fortune/CNN.com , FoxBusiness.com, Huffington Post LIVE, Chicago Tribune, and BizJournals.
Contact Info and Social Media for Paul White
Primary Website
Travels from: Wichita, KS
Connect on LinkedIn | Twitter
Resources Mentioned
Below are key people, places, books, quotes, websites, and other resources that we discussed so you can explore further.
Dr. Paul White’s interviews on My Quest for the Best:
231: Become Fluent in the 5 Languages of Appreciation in the Workplace with Dr. Paul White
236:The causes of and cures for a toxic workplace with guest expert Dr. Paul White
346: You create a vibrant workplace one high-quality appreciative interaction at a time with guest expert Dr. Paul White
Dr. Gary Chapman co-author of The Five Languages of Appreciation in The Workplace
Jennifer Thomas, Dr. Chapman’s co-author of The Five Languages Of Apology
Books Authored by Paul White
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36min
May 02, 2022Brands fail when they do not listen to the customer enough with guest expert Steve Robinson
Steve Robinson, author of Covert Cows and Chick-fil-A: How Faith, Cows, and Chicken Built an Iconic Brand
Bill Ringle and Steve Robinson discuss the pivotal decisions and marketing campaigns that built Chic-fil-A into a national brand with lessons for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
Customer experience is the best marketing. When customers are happy, they not only come back, but they recommend you to others!
Advertise your product in a way that gets people talking.
Never be an absentee owner. Instead, be involved and active in your business.
Read the Show Notes from this Episode
The massive difference between passive responses like ‘OK’ and the generic ‘you’re welcome’ and the words ‘my pleasure’ delivered with eye contact and a smile creates a measurable difference in customer service. This is a tip learned from studying operations at the Ritz Carlton hotel, Apple stores, and other places where top service is experienced. [01:25]
Ritz Carlton is as far from the chicken industry as you can imagine, but hospitality applies to every business. Truett Cathy gave his team the hospitality edge no matter the source. [03:55]
Chick-fil-A’s hospitality earned them regular customers and free publicity, almost doubling their sales, as customers shared their experience with Chick-fil-A. [06:28]
Steve shares his perspective on a nearly 6-month hiring process to be hired by Truett Cathy, the founder of Chick-fil-A, as the company’s first dedicated marketing professional. [07:54]
Confused at first with what his boss wanted from him as a marketing manager, Steve quickly learned his role through the support and encouragement of Truett Cathy. [10:05]
How a cow ended up as the best salesman for chicken sandwiches. Steve shares the origin of the popular Chick-fil-A mascot. [13:23]
When people buy not just your primary product (food), but cow merchandise like t-shirts, toys, and even calendars, you know you have succeeded in creating an iconic brand. [18:26]
Stan Richards said, “if people love your advertising, they’ll love your brand.” [20:01]
Chick-fil-A’s brand strategy: We said we want to be known as the premium fast-food brand that truly cares for its guests but also has fun. [20:03]
Avoid doing things that make you look like everybody else in your industry. [21:03]
What it means to be the ‘mayor of the mall.’ [26:07]
My Quest for the Best lightning round begins. [29:09]
Expert Bio
Steven A. Robinson is the former Executive Vice President and Chief Marketing Officer of Chick-fil-A, Inc., 1981-2015.
Prior to joining the company, Steve was the director of marketing for Six Flags Over Georgia theme park in Atlanta, Georgia. This role was preceded by marketing positions at two other Six Flags properties and as a communications manager at Texas Instruments.
After beginning his career at Chick-fil-A as director of marketing, Steve went on to serve as vice president of the department before becoming chief marketing officer. In his most recent role, he was responsible for overseeing marketing, advertising, brand development, menu development, and hospitality strategies.
In addition to serving on Chick-fil-A’s board of directors (2016-2018), Steve serves on several boards for organizations and ministries, including FamilyLife, Fellowship of Christian Athletes of Atlanta, Links Players International, Atlanta Hall Management & College Football Hall of Fame, and the National Football Foundation.
He holds an associate degree in business administration from Faulkner State Junior College, a Bachelor of Science in marketing from Auburn University, and a master’s in advertising from Medill School of Journalism at Northwestern University.
Steve and his wife, Dianne, have two children and four grandchildren.
Contact Info and Social Media for Steve Robinson
Primary website
Travels from: Atlanta, GA
Connect on: LinkedIn
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
Truett Cathy, founder of Chick-fil-A
Chick-fil-A corporate site
The original Chick-fil-A diner, called the Dwarf House, was established in 1946.
The Richards Group, advertising partner to Chick-fil-A
Blue Ocean Strategy and the Blue Ocean Strategy book, used by the Chick-fil-A executive team
The Chick-fil-A Peach Bowl
Published by Steve Robinson
...more
35min
April 25, 2022Better learning is today's competitive advantage with guest expert Barbara Oakley
Barbara Oakley, author of Learn Like A Pro, Science-Based Tools to become Better at Anything
Bill Ringle and Barbara Oakley discuss the advantages that improved learning abilities give you and your people to add capacity to your business.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
MQ4B Booster 23.1 — High Performers set up their environment for success
Interview Insights
Top 3 Takeaways
We are fortunate to live in a time when excellent online courses are available for learning and a teaching platform.
Use the Pomodoro method to eliminate procrastination. Minimize distractions and focus on the task at hand for 25 minutes, then reward yourself for 5 minutes of relaxation. When you return to your next task, your brain will thank you with better focus, recall, and productivity.
The assimilation of new ideas and new skills takes time to marinate. We just don’t scoop them up, dump them in our brains, and expect the best results despite how frequently people attempt to do just that.
Read the Show Notes from this Episode
Barbara’s Dad inspired her at key junctures in her career path. [01:07]
How Barbara, someone who hated mathematics growing up, became a prominent engineering professor and online instructor with over two million students worldwide. [03:23]
Business owners today don’t have to pause their careers to go back to university due to the abundance of online courses online. [07:38]
Why do we need to be cautious of people telling us that we don’t need analytic skills? [09:23]
Where and how to choose the best online courses. [10:38]
What makes online courses successful and effective? [13:04]
Barbara talks about bringing online courses to a higher level. [15:44]
An introduction to the Pomodoro technique. [17:35]
Developing work and productivity habits that allow us to be our best. [20:04]
How to stop procrastinating? [23:18]
My Quest for the Best lightning round begins. [25:36]
Expert Bio
Dr. Barbara Oakley is a professor of engineering at Oakland University and McMaster University. Her online courses on learning are some of the most popular MOOC classes in the world and her research interests range from STEM education to learning practices.
With more than 2 million participants in the Coursera course thus far, Barb’s work proves that learners appreciate practical methods and materials grounded in research about how the brain learns.
She is based in Rochester MI and is here to talk about her book, A Mind for Numbers: How to Excel at Math and Science (Even If You Flunked Algebra).
Contact Info and Social Media for Barbara Oakley
Primary website
Travels from: Rapid City, SD
Connect on: LinkedIn | Instagram
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites, and other resources that we discussed, so you can explore further.
Coursera Courses by Barbara Oakley – with top ratings by over 3 million students
Learning How to Learn: Powerful mental tools to help you master tough subjects
Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential
Learning How To Learn for Youth
Uncommon Sense Teaching
Uncommon Sense Teaching Specialization
Additional Resources
classcentral.com
Scott Young – MQ4B Ep 314: Prepare to shatter your limits of what you thought could be learned quickly
Andrew Ng – co-founder and head of Google Brain and was the former chief scientist at Baidu, building the company’s Artificial Intelligence Group into a team of several thousand people
Francesco Cirillo – Originator of the Pomodoro Technique
Dr. Terrence Sejnowski, Francis Crick Professor at the Salk Institute for Biological Studies website | Coursera page
Pathological Altruism by Barbara Oakley (Editor), Ariel Knafo (Editor), Guruprasad Madhavan (Editor), David Sloan Wilson (Editor)
The Power of Habit by Charles Duhigg
Books by Barbara Oakley
...more
31min
April 18, 2022Marketing analytics lower your risk with guest expert Phillip Stutts
Phillip Stutts, author of The Undefeated Marketing System: How to Grow Your Business and Build Your Audience Using the Secret Formula That Elects Presidents
Bill Ringle and Phillip Stutts discuss how to use analytics to reduce uncertainty and gain insights that make it easier and less expensive to do more business.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
Know your customers deeply — what they buy, the deciding factors of their purchase, if they buy based on price or quality, and what media they follow, so you’ll know who, when, and where to market.
Map your customers’ actions instead of making speculations.
When you are interested, you only do things when situations are agreeable. When you are committed, doing your best is nonnegotiable even when things are inconvenient.
Read the Show Notes from this Episode
At age 28, Phillip met Kurt, a political consultant who was the first person to put him under his wings. [01:55]
Phillip shares the downsides of being a one-man operation. [02:51]
How he transitioned from being a one-man stop working for the government to leading his ad agency. [04:28]
Marketing for political clients vs. business clients: Same principle, different execution. [06:13]
CASE: Tom owned 3 Burger King stores in Philadelphia and had been spending $5K a month without the data. He was spending blindly. [10:09]
Business owners realize too late that they have lost hundreds of thousands of dollars in online spending because they didn’t stay on top of the rule changes.[11:43]
CASE: Dino, the owner of an organic grain-free granola company, gained big sales after this Black Friday insight. [14:05]
CASE: Kyle made the common yet unwise move of arbitrarily picking a return on ad spend without experience. [20:56]
My Quest for the Best lightning round begins. [25:13]
Expert Bio
Phillip is the founder and CEO of Win BIG Media (a corporate marketing agency) and Founder/Executive Chairman of Go BIG Media (a political marketing ad firm).
Phillip has spoken in front of 50 million+ people in his career across all television, radio, podcast, print media, and live appearances.
VaynerSpeakers and Keppler Speakers represent him for speaking engagements. Phillip has made more than 350 national media appearances including ESPN, CBS, FOX BUSINESS, FOX NEWS, MSNBC, and CNN. Phillip has been interviewed by renowned business, entertainment and health leaders including: Anderson Cooper, Gary Vaynerchuk, Peter Diamandis, James Altucher, Michael Hyatt, Adam Carolla, Dr. Drew Pinsky, and Dr. Steven Gundry.
Phillip has written multiple best-sellers, including his latest book titled “The Undefeated Marketing System: How To Grow Your Business and Build Your Audience Using The Secret Formula That Elects Presidents” (which hit the top #65 out of 6 million titles on Amazon).
FOX BUSINESS has lauded Phillip for creating “a marketing system that has generated record sales” for his clients and also described him as a “marketing genius.”
Contact Info and Social Media for Phillip Stutts
Primary website
Travels from: Santa Rosa Beach, FL
Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites, and other resources that we discussed, so you can explore further.
Tim Ferris
Tony Robbins
Mark Cuban
Peter Diamandis
Phillip Stutts offers a free data analysis of your clients’ online data profile
Published by Phillip Stutts
...more
34min
April 15, 2022Expand your possibilities for employee professional development with guest expert Julie Winkle Giulioni
Julie Winkle Giulioni, author of Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive
Bill Ringle and Julie Winkle Giulioni discuss constructing new professional development paths using a new prism for small and mid-sized business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
MQ4B Booster 22.9 — Embrace Multidimensional Thinking to Develop Your People at Work
Interview Insights
Top 3 Takeaways
There is no growth without discomfort.
Growth is not only through promotion. Leaders often forget that people can grow in place and it retains talent.
It is freeing when you know your capacity and limitations and then work them to your advantage.
Read the Show Notes from this Episode
“We teach the life we live” is a quote that guides Julie both in her personal and professional life. [01:25]
The pandemic gave us a different level of relationship with the people we work with, showing that distance does not prevent us from developing relationships. [02:18]
Remote work allowed people at the back who were shy to step forward and be more vocal in meetings. [04:54]
Julie clarifies what a career can mean.[09:49]
The seven Cs: contribution, confidence, connection, confidence, challenge, contentment, and choice. [10:52]
Julie explains how not wanting to be promoted does not mean not wanting to grow. [14:34]
Why admitting our limits is liberating. [16:37]
CASE: Antoinne, an employee who wanted more exposure, and how her manager did what most managers are reluctant to do.[26:45]
My Quest for the Best lightning round begins. [30:04]
Expert Bio
Julie Winkle Giulioni is a champion for workplace growth and development. She believes that everyone deserves the opportunity to reach their potential. And she supports organizations and leaders who want to make that happen with keynote speeches, consulting and training.
Julie is the co-author of the international bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want, translated into seven languages. Her latest book, Promotions Are So Yesterday: Redefine Career Development Help Employees Thrive, will be released by ATD Press in March 2022.
She is a regular columnist for Training Industry Magazine and SmartBrief and contributes articles on leadership, career development, and workplace trends to numerous publications, including The Economist.
Named by Inc. Magazine as a Top 100 Leadership Speaker, Julie’s in-person and virtual keynotes and presentations offer fresh, inspiring, yet actionable strategies for leaders who are interested in their own growth as well as supporting the growth of others.
Her firm, DesignArounds, creates and offers training to organizations worldwide and has earned praise and awards from Human Resource Executive Magazine’s Top Ten Training Products, New York Film Festival, Brandon Hall, and Global HR Excellence Council.
Julie lives in her 100+ year-old house in South Pasadena, California, with her husband, daughter, and rescue pooch, Pixel.
Contact Info and Social Media for Julie Winkle Giulioni
Primary website
Travels from: South Pasadena, CA
Connect on: Twitter | LinkedIn | YouTube | Facebook
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
244: Julie Winkle Giulioni discusses career conversations organizations need and employees want
Published by Julie Winkle Giulioni
...more
38min
April 06, 2022Always review before you click Send with guest expert Anne Janzer
Anne Janzer, author of 33 Ways Not to Screw Up Your Business Emails
Bill Ringle and Anne Janzer discuss common and uncommon mistakes to avoid when sending email for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
MQ4B Booster 22.8 — Use Email Triage to Cut Down on Junk Email at Work
Interview Insights
Top 3 Takeaways
Too many details are as bad as too few details. One dilutes the message, the other creates more work to get the necessary details.
When you write an email, think about what the recipient needs to give you the decision or support you need.
Be clear with your intention and the details on your email, starting with the subject, and if it’s a task, better add not only what needs to be accomplished but the date on when it should be done. We all want our emails to be acted upon.
Read the Show Notes from this Episode
Anne recalls her late father, whose sincere and careful writing letters inspired her work. [01:22]
How to achieve the goal of effective communication through emails. [03:01]
Anne introduces us to the ‘Goldilocks Zone,’ what we learned from the fairy tale can help improve our emails. [06:09]
Why the address should come after the content? [08:21]
Helpful tip: You can set a time frame in Gmail when you can recall a sent email. [09:04]
What we all can learn from marketing emails. [10:43]
Anne explains the importance of intonation and how we can apply it in written or typed form. [11:27]
People often forget that emails are not private. [13:50]
As spammers become smarter, we should be more cautious with the emails we receive. [14:50]
Anne advises on how to communicate effectively via email. [16:58]
My Quest for the best lightning round begins. [19:32]
Expert Bio
Anne Janzer is an award-winning author, nonfiction writing coach and unabashed writing geek committed to helping people positively impact their writing. She supports and encourages writers and authors through her books, blog posts, webinars, and teaching.
Her writing-related books explore the science and practice of effective writing.
Before she started writing books, Anne was a freelance marketing consultant, working with more than a hundred technology businesses to articulate positioning and messaging in crowded markets.
She’s been writing business emails longer than she cares to admit—and has made all of the mistakes in her latest book, and more, over the years. She wants to save others from the same problems.
Contact Info and Social Media for Anne Janzer
Primary website
Travels from: San Luis Obispo, CA
Connect on: Twitter | LinkedIn | Instagram | Facebook
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
Goldilocks and the Three Bears
Mary Roach, author of Fuzz: When Nature Breaks the Law
My Quest for the Best Episode 192: Understanding Subscription Marketing with guest expert Anne Janzer
Published by Anne Janzer
...more
24min
April 04, 2022Shifting perspectives makes all the difference with guest expert Lance Loya
Lance Loya, author of The WE Gear: How Good Teammates Shift from Me to We
Bill Ringle and Lance Loya discuss improvements you can make to allow the team you have to do their very best for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
MQ4B Booster 22.7 — Use confrontation effectively
Interview Insights
Top 3 Takeaways
Being the manager or the leader does not guarantee loyalty. Loyalty is created by being proactive, invested, empathetic, and loyal yourself.
While the leader is the head of the pack, she or he is still a team member and not above others.
Intentional listening is thoroughly absorbing what the other person is saying instead of thinking about what you have to say next while the other person is talking.
Read the Show Notes from this Episode
Lance talks about his high school chorus teacher Vicky Smith and how she sets a great example of being a good teammate. [01:02]
Ms. Smith’s influence on him helped him handle problems within the team and recognize leadership skills, like when one of his teammates, AJ forgot the team uniform. [05:09]
Lance talks about what builds a great team. [07:10]
Why your title as team leader does not entitle you to loyalty. [08:18]
The familiar misconception people often have with loyalty, explaining his acronym ALIVE: active, loyal, invested, viral, and empathetic. [13:20]
CASE: Jimmy and how he became more proactive in delivering his best when he committed to being fully part invested after understanding more purpose of his job. [14:32]
This activity allows Lance to help others have a clear understanding of each team member’s values. [16:55]
CASE: George exemplifies how casual conversation can strengthen the relationship with your team members. [19:31]
My Quest for the Best lightning round begins. [24:01]
Expert Bio
Lance Loya is the founder and CEO of The Good Teammate Factory. A former sports coach turned bestselling author, blogger, and professional speaker, he specializes in getting organizations to improve teamwork and create better teammates. Lance has authored eight books on the art of being a good teammate, including the adult nonfiction title “The WE Gear,” which made Forbes’ list of “20 Books to Make You a Better Coach or Mentor.” His books, keynotes, and seminars have inspired readers and audiences around the globe. Other experts concentrate on improving teamwork, but Lance concentrates on improving the teammate. Lance’s method works!
Contact Info and Social Media for Lance Loya
Primary website
Travels from: WINDERMERE, Florida
Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
Publix Grocery Stores.
T. Harv Eker
Published by Lance Loya
...more
32min
March 30, 2022Terry Begue, author of Attract & Keep Customers for Life - 4 Abilities to Build Trust, Communicate Your Value and Charge What You're Worth
Terry Begue, author of Attract & Keep Customers for Life – 4 Abilities to Build Trust, Communicate Your Value and Charge What You’re Worth
Bill Ringle and Terry Begue discuss how any entrepreneur can attract and retain customers by going the extra mile consistently.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
MQ4B Booster 22.6 — How you do anything is how you do everything
Interview Insights
Top 3 Takeaways
People don’t always remember what we did, but they will never forget how we made them feel.
If you are believable, if people trust in you, if your clients like you, and most of all if you wow them with your abilities, you can turn prospects into customers.
Our clients will trust us if we provide quality work even when no one is looking.
Read the Show Notes from this Episode
Despite not being spoken in words, his father’s actions that clearly define his work ethic made a lasting impact on Terry. [01:21]
A glimpse of Terry’s career as a painter, starting at a very young age at 18, and how his first client meeting pitch went. [03:24]
Terry recounts the minute his life changed when he decided to pursue more in his career. [05:54]
A synopsis of how Terry manages his pipeline and how he benefits from scheduling. [08:51]
The four-step abilities: Likability, believability, trustability, and WOWability. [10:10]
How Terry differentiated his company from the other painting companies.[12:39]
Author T. Harv Eker quoted, “How you do anything is how you do everything.” This quote reflects how Terry runs his business. [14:35]
How to deliver the ‘wow’ experience. [15:46]
My Quest for the Best lightning round begins.[18:03]
Expert Bio
Terry Begue is living proof that every single one of us has the ability to overcome our challenges and create the most extraordinary life we can imagine.
Terry started his painting business fresh out of high school with no money, no experience, no connections, and no skills. Armed with nothing more than a pick-up truck and a dream, he spent years refining his painting skills only to discover no matter how good he became he was just another painter in an overcrowded market.
Refusing to settle, he stopped working on his painting skills and began perfecting his people skills. Learning what motivates people to buy, and taking away the reasons why they wouldn’t buy, his business blew up! He more than doubled his income in just six months and over the next year, doubled it again!
Since then, Terry has fine-tuned his process for business and personal growth, into an easy-to-follow, four-step system. His proven system has allowed his company to grow year after year, even though he hasn’t advertised since 2012!
Today, Terry is an international speaker and author of, “Attract & Keep Customers for Life: Four Abilities to Build Trust, Communicate Your Value and Charge What You’re Worth”
He recently launched his brand-new course, “Unnoticed to Unforgettable” designed to give even greater access and insight to his proven strategies in an effort to help as many people as he can fulfill the unlimited potential that lies within them.
Contact Info and Social Media for Terry Begue
Primary website
Travels from: Hartville, OH
Connect on: LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites, and other resources that we discussed, so you can explore further.
T. Harv Eker, author of Secrets of a Millionaire Mind
Jeff Olson, author of The Slight Edge
Published by Terry Begue
...more
27min

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