And of course, when we say we want more reviews, what we REALLY want is more 5-star reviews, right?

This week I’ve shared my own personal secret weapon (plus a few other important strategies I use) to get a ton of 5-star reviews from my jewellery business customers.

It’s a simple tweak that – quite frankly – I can’t believe more handmade business owners aren’t already doing.

But the old adage holds true – you don’t know what you don’t know!

This one change has revolutionised my communication with my customers.

I call it the thank-you message.

More than 50% of my customer REPLY to this email when I send it to them.

And I credit it for skyrocketing the number of positive reviews I get in my shop.

Watch or listen to this week’s video to find out how you can implement this change in your shop (and it won’t take you more than 1 minute per customer).

Keep thriving,

Jess

✨ P.S. This is just one of many things you can do to delight your ideal customer!

In fact, our March focus inside the ​Thriver Circle​ is learning how to attract, convert, and delight your ideal customer – so make sure to join us (if you haven’t already) before the start of March if this is something you need to work on!

Oh, and if you want to steal my exact thank-you message spiel, you’ll find it (and an exact breakdown of why every sentence matters) in the ‘Craft your Ideal Thank-You Message’ Workshop, available right now inside the ​Thriver Circle​ Resource Library.

You can listen to the podcast below, or on your fave podcast app – or you can watch it on YouTube!