John Woodman is the Vice President of Business Development at AutoService AI, a company that boosts sales and service teams’ productivity with AI. The company's product, Allio, is a virtual customer assistant that uses cognitive conversational AI to answer phones, talk to customers, and set service appointments. Before joining AutoService AI, John was the Internet Director at Cutter Automotive Galleries.

In this episode…

Service delivery is an excellent tool for driving repeat sales in the automotive industry. Happy customers are the key to business growth, and long-term retention promotes company-wide success.

However, customer lifetime value can be difficult to achieve for dealers that focus solely on selling cars. With technology innovations and increased competition in the industry, providing excellent service can not only give dealerships a more competitive edge but also drive sales and profits.

John Woodman, the Vice President of Business Development at AutoService AI, joins Ilana Shabtay in this episode of the InsideAuto Podcast to talk about the value of service delivery in the automotive space. They discuss how AutoService AI's product supports service delivery in dealerships, John's transition from the retail to the vendor side of automotive, and how to assess customer service success.