In this episode, host David Abrams is in conversation with the co-hosts of the new CRE Unplugged podcast, Nadine Ezzie, Founder and President of ezzie + co and Ryan Elazari, Senior Director at Empire Management. We learn about Nadine and Ryan’s journey to commercial real estate and how they got started in the business. Nadine is an attorney and made her way to CRE, serving as in-house counsel for an industrial developer. Through LinkedIn, she was then presented with the perfect opportunity to join a proptech startup, heading up its customer success team. Nadine headed to Boston to be employee #5 of a company that automated the drafting of commercial lease agreements for institutional organizations across the country. This gave Nadine a first-hand view into the legal departments of big companies, and after 4 years, she left to establish ezzie + co, an all-in-one CRE legal and advisory firm, using innovation and technology to serve her clients. Ryan, a returning guest on TEN, was born and raised in NYC, found his way to CRE as an associate at Empire Management. His continued education in the field led to a promotion to Senior Director of the firm, participating in development and acquisition projects. We learn how Nadine and Ryan hit it off when they met. Their friendship and connection have led them to collaborate as hosts on a new podcast, the aptly named CRE Unplugged — Innovating from the streets to the skyline. They have a lot of passion to go with their ambitious mission to not only be informative and educational but to add a welcome dose of humour as well. Ryan shares how his company is staying ahead of the curve to deliver a great experience to Empire’s customers. Nadine shares her aspirations of what she would like to bring to her business that has the potential to be transformative. We explore how customer experience is becoming a significant driver of tenant engagement and how this phenomenon is impacting the industry. I am excited that the team at HILO has had the opportunity to sponsor and assist with the launch of CRE Unplugged and can’t wait to see how Nadine and Ryan bring it to life.

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