Episode 31, featuring Chris De Santis; interview by Jordan Abshire. Chris previews his upcoming NALSC Conference session, Closing the Generational Communication Gap. Chris explains how generational friction is less about personality and more about deeply embedded differences in upbringing, authority, communication, and expectations, with conflict most often arising between adjacent generations rather than distant ones. He discusses themes from his book, Why I Find You Irritating, including the concept of "lopsidedness"—the idea that everyone is exceptional at something but not everything—and why effective teams and leaders must intentionally leverage complementary strengths. The episode also explores how AI and shifting norms are changing recruiting, elevating the recruiter's role as a trusted advisor and validator in an increasingly skeptical, technology-mediated environment.