What does the future of real estate leadership look like? In this episode of the Change Agents podcast, we're joined by Inman CEO Tom Bohn to explore the strategic shifts necessary for today's professional landscape. From fostering innovation within organizations to navigating industry-wide changes, Tom provides a deep dive into the mindset and actions required to thrive. Whether you're leading a large team or growing your own business, this episode offers a roadmap for navigating the complexities of the modern real estate era with one of the industry's most influential voices.

The real estate landscape is navigating a pivotal period of transformation driven by evolving legal frameworks, technological integration, and macroeconomic shifts. This Change Agents briefing brings together general counsel, chief economists, CMCO, and association leaders to address the critical issues shaping the industry.

This episode provides authoritative updates on the National Association of REALTORS® (NAR) legal landscapes, including a detailed analysis of the Sitzer/Burnett appeal and the strategic implications of the Corey buyer-side settlement.

What We Discuss: • The NAR Settlement Landscape: Crucial legal updates on the Burnett appeal and Corey buyer-side agreement. • AI & Fair Housing Compliance: The strict legal and data liability risks when using open-source models for property descriptions. • Unlocking the Market: How "portable mortgages" and inventory strategy are tackling the lock-in effect. • Macroeconomic Indicators: Analyzing interest rates, rising cash-buyer shares, and shifting Gen Z market behaviors.

As conversations around off-market listings, private networks, AI, and consumer choice continue to reshape residential real estate, what role will MLSs play in the future?

In this episode of Change Agents, NAR CMCO Bennett Richardson sits down with Shelly Specchio, CEO of the MIBOR REALTOR® Association and Broker Listing Cooperative, to discuss why listing exposure, transparency, and cooperation remain critical to efficient real estate markets. Together, they explore the risks of marketplace fragmentation, how buyer access can be impacted when inventory becomes harder to find, and why consumer education matters more than ever.

Shelly also shares how MLSs are adapting to changing seller needs through coming-soon listings, new marketplace tools, and emerging AI technologies designed to help agents work more efficiently and better serve clients. Looking ahead, she offers her vision for MLSs as trusted infrastructure that powers transparency, competition, and opportunity across the housing market

What does it really take to succeed in real estate when the market turns against you?

In this episode of Change Agents, Bennett Richardson sits down with Ryan Serhant to break down the mindset, discipline, and strategy behind long-term success in real estate.

Ryan shares how he got his start in 2008—the same day Lehman Brothers collapsed—and why those early struggles shaped everything that followed. From making less than $10,000 his first year to building a global brand, he explains why agents must go "all in," pick a clear direction, and commit for the long game.

This episode dives into:

• Why real estate success comes years after the work
• The power of building attention and personal brand
• How to choose your "real estate AND" to stand out
• Why consistency and daily decisions drive long-term income
• What agents get wrong about patience, growth, and momentum

If you're serious about building a sustainable real estate business—not just surviving the next market cycle—this is your playbook.

RE/MAX agent Brandon Holtz from Bloomington, IL made history as one of the rare REALTORS® to qualify for the Masters — and now he's headed to the US Open. In this conversation with NAR's Bennett Richardson, Brandon gets candid about time management, client communication, and why staying present is the key to succeeding in both real estate and golf. A must-listen for agents who refuse to put their passions on hold.

Too many deals fall apart because agents wait too long to have the hard conversations. Christina Pappas, President of the Keyes Company — one of South Florida's largest independent brokerages with 4,000 agents across 50 offices — has a different approach: full cost transparency before clients ever make an offer.

In this episode of Change Agents, Christina walks through how Keyes trains agents to discuss HOA fees, insurance, and property taxes upfront, why they pull insurance quotes during showings, and how that full-service consultation model has been central to their 100 years in business.

She also gets candid about Miami's international buyer landscape, the Canadian market slowdown, domestic migration trends from the Northeast and California, and what the industry's shift toward buyer representation agreements means for agent value propositions.

If you work in a complex market with high carrying costs, this one's for you. TAGS: Change Agents podcast, Christina Pappas, Keyes Company, Miami real estate, South Florida real estate, buyer consultation, HOA fees, real estate agent training, NAR podcast

A new collaboration between Realtor.com and Zillow is changing how listings are shared—and raising bigger questions about where the industry is headed.

In this episode, NAR CMCO Bennett Richardson talks with Damien Eales, CEO of Realtor.com, about why two major portals are now collaborating and what it means for agents, brokers, and MLSs.

They break down the growing divide between open marketplaces and private listing networks—and why that choice directly impacts exposure, competition, and seller outcomes.

You'll hear:

• Why listing visibility is becoming a competitive advantage
• The real risk behind private listing networks
• How pre-market listings should be used without limiting exposure
• What Realtor.com Plus means for agent control and client relationships

Bottom line: More exposure leads to more buyers, more offers, and better outcomes—but only if agents lean into transparency instead of restricting access.

The acquisition of NextHome by EXP World Holdings marks a pivotal moment for the real estate industry.

In this episode of NAR Realtor News Change Agents, NAR CMCO Bennett Richardson talks with James Dwiggins, co‑founder and president of NextHome, about why the deal makes sense now and how it positions brokers for the future. Dwiggins explains how scale, capital, and smarter cost structures can unlock growth, innovation, and long‑term sustainability.

At the same time, he offers a clear‑eyed warning: the industry risks sliding back 40 years, becoming more fragmented and less transparent. He notes most real estate agents don't realize that the industry is "one policy decision away from catastrophe," and says that while the past few years have been turbulent, "the next 36 months may be some of the most interesting we'll ever see in this business."

A thoughtful look at where real estate is headed—what's promising, what's at stake, and how leaders are preparing for what comes next.

In this episode of Realtors News: Change Agents, NAR Chief Economist Lawrence Yun sits down with Danielle Hale, Chief Economist at Realtor.com® | Homes for Sale, Apartments & Houses for Rent , for a candid, data‑driven conversation about the forces reshaping the 2026 real estate market in — and how agents can use those insights on the housing market and interest rates to better serve buyers and sellers.

• Together, they unpack:

• How listing data and consumer search behavior reveal where buyers are really headed

• Why cross‑market demand and migration trends matter more than ever for referrals and lead generation

• What agents should know about mortgage rates, the Federal Reserve, and buyer misconceptions

• How baby boomers, millennials, and Gen Z approach homeownership differently — and what that means for marketing and client strategy

• Why telling a clear, relatable housing story is critical for building trust with today's consumers

Reinvention isn't about abandoning what works — it's about evolving with purpose.

In this episode of Change Agents, Tiffany Banks, CEO of Nevada REALTORS®, sits down with Jarrod Grasso, NAR's SVP of Industry Relations, to discuss leadership, adaptability, and what it takes to modernize organizations in today's real estate landscape.

Banks shares how leadership development, advocacy, and a growth mindset are helping Nevada REALTORS® stay future‑ready. She reflects on her transition from general counsel to CEO, how that shift shaped her leadership style, and why meaningful innovation must always be tied to member and consumer value.

This conversation offers thoughtful perspective for leaders and REALTORS® focused on staying relevant, building trust, and navigating reinvention without losing momentum