Natalie Webster | Profitizing Your Customer Service Team

In this episode of the Automate & Convert podcast, Phil MacNevin talks with Natalie Webster, the CEO and mastermind behind Priority Experts, a SaaS and an online support company that specializes in sales, support, and community management for online businesses. Natalie shares how to turn customer support into a profit center where customer service agents are not only paying for themselves but also bringing in a positive ROI.

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Customer service can be more than just a nuisance - they can play a pivotal role in making your business profitable.

If you’re skeptical or don’t want to have much to do with customer support, you may want to reconsider after listening to what my guest has to say on the next Automate & Convert podcast episode.

Natalie Webster used to think the same way about customer support until the day that she realized about half of all sales were coming in through CS. At the time, she was working for a SaaS company managing their customer support center. That realization completely changed her perspective and the direction of her life.

Now, Natalie’s taken what she’s learned about profitizing CS and started her own company, Priority Experts, where she focuses on turning her clients’ CS teams into profit centers.

If you want to learn how you can turn your CS team into a strategic advantage, listen to this episode to hear best practices for transforming your CS team from an expense to bringing in a positive ROI.

In this episode, you will…

* Learn why you should change your mindset around customer service

* Hear about how to train your team to find the sales opportunities

* Learn the 2 simple follow ups that every CS should do to bring in more sales

* Gain insight into why your CS team needs to work closely with your sales, marketing, and product team

Episode Resources

Contact Natalie Webster personally at: [email protected]