In this episode of NatChat Jonathan Charlton is joined by Natalee Wiggins and Sarah Stevenson from NICE to explore the CX trends for 2026.

They dive into:

• The common pitfalls organisations face when scaling CX

• How loyalty and AI-first strategies are evolving

• Practical ways to embrace innovation without overcomplicating transformation

If you’re shaping CX strategy in 2026, this is a must-listen!

Plus, hear how Natalee and Sarah are making every “AI” count for charity!