In our fourth episode of EZRA Asks, we invited Haesun Moon, Ph.D., author and educator at the University of Toronto, to discuss communication in the digital age. Haesun is a communication scientist and "pracademic", and cares about people experiencing better conversations at home and at work. In this conversation we explore questions such as, is how we communicate in this digital age in sync or out of tune? What are some of those big communication challenges that we face in the workplace? Are there generational differences that we need to be mindful of? And, how can a single word change a whole conversation?