In this episode of the Insurance Perspectives Podcast, we share Elia Gourgouris's presentation on navigating conflict from the 2025 HawkSoft User Group National Conference, #HUGatSea. Elia emphasizes the importance of self-awareness, adaptability, and kindness in resolving conflicts. By identifying whether we fall into victim, critic, bystander, or navigator roles, we can better manage our responses to challenges. He encourages listeners to embrace challenges, practice gratitude, and foster a safe environment for open communication within teams.

Takeaways

• Embrace challenges and understand that we have a choice.
• Identify your default personality type when facing conflict.
• Flexibility and adaptability are crucial in navigating life's challenges.
• Gratitude can transform our perspective on difficulties.
• Navigators take action and maintain a positive outlook.
• Creating a safe environment encourages open communication.
• Curiosity helps reduce conflict and fosters understanding.
• Empathy is essential for effective conflict resolution.

To reach out to Elia, visit:
https://www.dreliagourgouris.com/
https://www.linkedin.com/in/thehappinessdoctor/
https://www.instagram.com/dr.eliag/

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Intro/Outro music by Denys Kyshchuk from Pixabay