Sign up to save your podcasts
Or
Share Navigating Corporate Crises: The Art of Apology and its Impact on Business Success with Sabrina Runbeck Ep 62
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Navigating Corporate Crises: The Art of Apology and its Impact on Business Success with Sabrina Runbeck Ep 62
Explore how the art of apologizing can shape the fate of a business during a crisis.
As an executive or founder in the healthcare space, it’s crucial to understand the significance of an apology, especially when things go wrong. An appropriate apology can mean the difference between escalating a crisis and mitigating damage, between losing trust and rebuilding relationships.
We will explore 3 case studies:
Key Takeaways:
- Understanding the 5 Apology Languages: Expressing Regret, Accept Responsibility, Make Restitution, Genuinely Repent, and Request Forgiveness.
- Their importance in maintaining a company's reputation and customer relationships.
Episode Timeline:
[00:03:38] - United Airlines case study
[00:07:08] - Expressing regret
[00:13:17] - CEO Tony Hayward's public statement
[00:15:10] - The deep water horizon oil spill
[00:20:25] - The impact of a poorly handled apology
[00:26:45] - Making restitution
[00:30:34] - Rebuilding trust and overcoming setbacks
Links and Mentions:
The 5 Apology Languages by Gary Chapman
Listen 🔊to this episode now and Subscribe 🔔 to the Provider’s Edge to never miss an episode❗
🎧 SabrinaRunbeck.com/Podcast
🎧 SabrinaRunbeck.com/Apple-Podcast
Stay Tuned, Stay Successful!
We love to hear your feedback. Send me your stories or questions here: SabrinaRunbeck.com/Connect We are here to support you, so let us know how we can further uplevel your success!
View all episodes
By Sabrina Runbeck, MPH, MHS, PA-C, HealthTech Power Broker, Business Partnership Creator, Board Advisor
4.8
5252 ratings
Explore how the art of apologizing can shape the fate of a business during a crisis.
As an executive or founder in the healthcare space, it’s crucial to understand the significance of an apology, especially when things go wrong. An appropriate apology can mean the difference between escalating a crisis and mitigating damage, between losing trust and rebuilding relationships.
We will explore 3 case studies:
Key Takeaways:
- Understanding the 5 Apology Languages: Expressing Regret, Accept Responsibility, Make Restitution, Genuinely Repent, and Request Forgiveness.
- Their importance in maintaining a company's reputation and customer relationships.
Episode Timeline:
[00:03:38] - United Airlines case study
[00:07:08] - Expressing regret
[00:13:17] - CEO Tony Hayward's public statement
[00:15:10] - The deep water horizon oil spill
[00:20:25] - The impact of a poorly handled apology
[00:26:45] - Making restitution
[00:30:34] - Rebuilding trust and overcoming setbacks
Links and Mentions:
The 5 Apology Languages by Gary Chapman
Listen 🔊to this episode now and Subscribe 🔔 to the Provider’s Edge to never miss an episode❗
🎧 SabrinaRunbeck.com/Podcast
🎧 SabrinaRunbeck.com/Apple-Podcast
Stay Tuned, Stay Successful!
We love to hear your feedback. Send me your stories or questions here: SabrinaRunbeck.com/Connect We are here to support you, so let us know how we can further uplevel your success!