𝒀𝒐𝒖 𝒘𝒐𝒓𝒌 𝒉𝒂𝒓𝒅 𝒕𝒐 𝒘𝒊𝒏 𝒂 𝒄𝒍𝒊𝒆𝒏𝒕.
But what happens after the go-live?
Too many health tech companies lose momentum right when they should be deepening trust and adoption.
In this episode, I sit down with Sandra Johnson, SVP of Client Services at CliniComp, to talk about how their “system as a service” model keeps clinicians front and center, embeds users in every stage of product creation, and delivers interoperability that makes life easier for care teams—not harder.
Whether you’re an early-stage founder or scaling your solution, this conversation will help you see why optimization is your real retention strategy.
What you’ll learn in this episode:
🔶 How to turn “go-live” into the start of a stronger client relationship
🔶Why embedding end users early ensures adoption
🔶The role of interoperability in creating a 360° patient view
🔶How automation gives clinicians back their most valuable asset—time
🔶The strategic advantage of ongoing optimization for scaling startups
Episode Timestamp:
00:00:01 – Go live is just the beginning, not the end
00:01:48 – Introducing guest Sandra Johnson from CliniComp
00:03:05 – Sandra’s career journey in healthcare IT
00:05:44 – CliniComp’s unique “system as a service” model
00:09:15 – Collaborative partnership approach for long-term support
00:12:21 – Use cases across inpatient, outpatient, and long-term care
00:14:55 – Scalable platform, interoperability, and AI in EHR
00:17:10 – Expanding to global customers with full end-to-end solutions
00:20:49 – Summary of Sandra’s key insights
00:21:24 – Key Point #1: Customer retention starts at go live
00:22:03 – Key Point #2: Clinicians must lead product development
00:22:49 – Key Point #3: Interoperability as a growth lever
00:22:58 – Key Point #4: Workflow automation equals more patient time
00:23:26 – Key Point #5: Adaptability and scalability for all organizations
00:23:53 – Key Point #6: Awareness as a strategic barrier
Contact Sandra Johnson, SVP of Client Services at CliniComp at:
🎧 Related Episodes You’ll Love
📍 Ep 151- Tech Equity Is the Missing Link in Health Equity – How inclusive tech design drives adoption and improves outcomes.
📍 Ep 121- Navigating Capital Fundraising in Health Tech: Lessons from the Field – Strategies to position scalable platforms for investment.
📍 Ep 114- Nurse Entrepreneur: A Founder’s Perspective with Susan Davis – Frontline-led innovation and adoption insights that parallel CliniComp’s clinician-first approach.
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