Say What You Need To Say

Navigating Customer Service Chaos: Honesty, Advocacy, and Connection

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In this episode, Thea and Tandy navigate technical glitches and discuss the importance of effective customer service and communication, drawing from personal experiences with dentists and membership programs.


Key Topics Discussed:

Customer Service Stories:

  • Thea's Dental Journey: Thea shares her struggles with finding a good dentist and emphasizes the need for better bedside manner.
  • Tandy's Studio Woes: Tandy recounts her frustrating experience with a local studio's membership program, highlighting issues with canceling services and poor customer support.

    • Sales and Honesty:

    • Ethical Sales Practices: Both hosts discuss the importance of honesty in sales and how to guide customers towards beneficial choices without being pushy.

    • Value of Repeat Customers: Tandy emphasizes that good customer service leads to repeat business, which is more profitable than constantly acquiring new customers.

      • Loss of Intimacy: Thea and Tandy explore the decline in genuine human connection in modern communication and its impact on relationships.

      • Advocating for Yourself: Tandy stresses the importance of taking notes and advocating for oneself, especially in medical and customer service scenarios.

        • Thea: "My first job ever was in customer service, and after that, I've always helped people at the actual company versus external clients."

        • Tandy: "When it comes to taking notes, this is interesting because we both said the same phrase to people in the same week, but under different circumstances."

          • Communication Breakdown:

          Key Quotes:

          • Thea: "My first job ever was in customer service, and after that, I've always helped people at the actual company versus external clients."
          • Tandy: "When it comes to taking notes, this is interesting because we both said the same phrase to people in the same week, but under different circumstances."

            • Call to Action:

            • Engage: Listeners are encouraged to share their thoughts and experiences on social media, fostering a community of open dialogue and shared experiences.

              • Subscribe & Follow:

              • Stay Updated: Subscribe to "Say What You Need to Say" on your preferred podcast platform.
              • Connect with Thea: goddesshood.co
              • Connect with Tandy: tandy_gutierrez
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                Say What You Need To SayBy Tandy and Thea