Transformational Leadership: From the Insight Out

Navigating Other People's Triggers (Part 2)


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Transformation Tip: “When you understand that people react based on their own wounds, you will stop taking things personally." — Unknown


Concept(s)

  1. When others trigger manifest in fight or flight. 
  2. Triggers are often emotive and seek to gain control.
  3. Recognize, and know how to respond.


Four Practical Tips for Responding to Other People’s Triggers:

  • Ignore 
  • Defuse or Deflect 
  • Empathize without agreeing
  • Confront 


Transformation Application: Choose one of the responses, and look for an opportunity to practice it this week.

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Transformational Leadership: From the Insight OutBy Steve Chua and Pete Cafarchio