Navigating the Customer Experience

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Barbara Wardell and Ernesto Cullari run an agency that focuses on geofencing. This embraces a growth hacker mindset that strategically focuses on identifying and amplifying their clients’ strengths while pinpointing weaknesses in the competition, utilizing GPS location data. This approach results in a significant and measurable impact on foot traffic and online engagement, making their efforts truly game changing and successful. 

Questions

· Now, we always like to ask our guests in their own words, if you could share a little bit about your journeys, how you got from where you were to where you are today.

· Can you share with our listeners in the most simplest layman terms, what exactly is geofencing?

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Alan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into a thriving career by applying the engineering principles of cause and effect to sales and sales management. This success led him to co-founding Growth Matters, where Alan and his team have developed over 2,000 sales managers across 45+ countries and diverse industries. 

Known for his candid and light-hearted approach, Alan's passion for the sales profession shines through in his insightful talks, leaving audiences engaged with his wisdom, expertise, and memorable one liners. 

Questions

· Now, could you start by sharing with our listeners a little bit about your journey, how it is that you got from where you were to where you are today.

· Can you share with us maybe two overarching themes that you try to help

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Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solver. A highly motivated achiever with a career history in sales and operations management for international multi-unit retail operations. 

Possessing excellent interpersonal, presentation, written and verbal communication skills, which are used to solve problems, consult on technology projects and develop long-term collaborative relationships. 

Questions

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Dr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering triathlete. In his second half of life, he is committed to helping people shorten the distance to becoming their best version and learning to #WINtheNOW. 

Questions

·      We'd love for you to share in your own words a little bit about how you got from where you were to where you are today.

·      Could you share maybe two or three overarching themes that you believe have been the core values that have driven you to get to where you are today, and if other people were to embrace or embody those same core values, you believe they would achieve the same success.

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Daniel Ruby is a VP of Marketing at Nobl9. Ruby is a dynamic marketing executive with a focus on B2B marketing, and has significant experience building teams and driving successful, data-driven programs for a range of startups and mid-sized organizations. As the Director of Online Marketing for Localytics, Ruby was the first marketing hire and scaled his team to a full-fledged marketing department with domain specialists focused on mobile apps.  

Ruby also has a background in journalism and spent several years guest lecturing marketing courses at Bentley University, bringing this dynamic skill set to his current role at Nobl9. Ruby holds a BA in Broadcast Journalism from the University of Missouri-Columbia and an MBA in International Business from Brandeis University. 

Questions

·      We always like to start off by asking our guests if

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Irina Vatafu has nearly a decade of experience in customer-facing roles, she is deeply passionate about working with people, and dedicated to ensuring every customer feels valued and respected. Currently serving as the Head of Customer Success at Custify, Irina thrives in roles that require effective communication, problem-solving and empathetic engagement. 

Her commitment to continuous improvement and staying current with industry trends ensures that her approach remains innovative and impactful. One of her key strengths is creating a collaborative and supportive environment that consistently delivers exceptional experiences and fosters strong customer loyalty. At the heart of her work is a dedication to championing the needs and voices of customers, which continues to inspire and drive her every single day. 

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Richard Weylman was orphaned at age 6 and he lived in 19 foster homes and attended 11 different schools. Rather than becoming the victim of those circumstances, he overcame them and he has had remarkable business success, including as an award-winning General Sales Manager of Rolls Royce to Head Sales and Marketing for the Robb Report, a Magazine for the Luxury Lifestyle from its inception until its record liquidity event. 

A Hall of Fame inducted Keynote Speaker, Richard has also been inducted into the Customer Experience Hall of Fame for his legendary work helping brands engage with their customers and retain them.  

He is the author of two international bestsellers, the latest of which, The Power of Why: Breaking Out in a Competitive Marketplace is in seven languages and is also a CEO Reads best seller. 

His next book

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Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are responsible for consulting with clients to define the digital solutions that support their digital transformation and customer experience goals. 

The team of experts work with clients’ business and technology stakeholders to map the solution from ideation to implementation. Debbie has extensive experience in helping clients with their print-to-digital transformations. Prior to her current role, Debbie was responsible for designing and executing the product vision and strategy of Broadridge Customer Communications omni-channel solutions.  

Questions

· Now, could you start off by sharing with our listeners a little bit about your journey, how it is that you got from where you were to where you are today?

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Joel Passen is a proven technology entrepreneur and leader with 20+ years of success creating value and driving measurable results at the intersections of sales, business development, product strategy, operations and customer experience.  

Before co-founding Sturdy, a next-gen customer experience solution that helps companies improve customer satisfaction. Joel co-founded Newton Software, a B2B SaaS company headquartered in San Francisco that was acquired by Paycor (2016). Prior to that, Joel co-founded Gravity Technologies, Inc., a company that owned and operated businesses in the talent acquisition industry, including the first recruitment processing outsourcing company focused on technical talent.

Questions

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Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service. 

Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experience: How Organizational Alignment Drives Performance.  

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