Tim and Tom kick off recording for the new year with guest Matt Robinson, IT Service Operations Manager at Collinson Group.

The trio delve into the evolution of IT service desks, discussing the shift towards proactive and low-contact solutions. Matt also shares insights from his recent travels in Asia and draws parallels between personal journeys and the proactive IT mindset.

The conversation goes on to explore the impact of emerging technologies, AI, and the challenges of maintaining technological literacy in the workplace. Get ready for a deep dive into the future of IT service operations and the importance of staying ahead in the digital landscape.

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