Episode 195: Erika Villarreal wants to help, but first she needs to know what to help *with*.

⏱️ Timestamps:

00:00:00 - Intro

00:02:44 - The burnout crisis in CS

00:05:54 - Is it the job or the company?

00:10:54 - Personas problem in customer success

00:12:28 - Solutions need a part two

00:13:24 - Empathy vs. entertainment on Reddit

00:14:00 - Wrapping up, but not for long

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Erika Villarreal:

Erika's LinkedIn: https://www.linkedin.com/in/erivillarreal/

Mentioned in this episode:

The Segment

Matik

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!