James provides a very clear understanding of WHY he does WHAT he does and HOW he makes it work so successfully.Often those estate agents that shout the loudest actually have very little to say and it can sometimes prove to be a poor decision choosing them. A successful agency on the other hand has no need to shout; vendors can recognise quiet confidence, a strong work ethic and empathy when they make their choice. Rice Chamberlains are at the top of their game through a clear strategy of starting with the WHY.

Online estate agency, traditional high street, or a combination of both? Needle & Haystack discusses the pros and cons of each. Is online estate agency ahead of the game, or is it a short-lived inconvenience to the more established estate agencies? Listen and decide which is right for you.

Warren Buffet said it: " If you're looking to hire someone (in this case an estate agency), look for three things:Integrity, Intelligence and EnergyIf they don't have the first thing, the other two will kill you".This episode focuses on that first characteristic of Integrity. Listen to this raw unedited version with an estate agent that "has your back" and is most definitely on the side of the homeowner. A rare thing in estate agency and, therefore, one that we consider most definitely "a needle".

We live in an age where the consequences of our decisions seem less and less important. "Like us on Facebook", "Follow us on Twitter" and "join our circle on Google+". Awards from publishers and professional bodies are becoming "ten a penny", virtually worthless except to the estate agency themselves.Does it make sense any more to rely on the opinions and reviews of complete strangers, especially when you are choosing an estate agency that will hopefully sell your biggest asset?This episode looks at review sites and the abundance of fake reviews they contain. Placing your faith in a complete stranger has never been more scary.

Too many vendors choose the wrong estate agency, first time. Listen to this episode and find out why brand awareness leads to poor choice. Are you to blame for the lack of trust in the estate agency sector? Having a relationship with your agency is key to a successful sale!

Think you know your local estate agency? Think again - To really know, like and trust your estate agency, you need time to ask them probing questions. In these episodes, we will be interviewing local estate agents to find out their character, integrity, negotiating skills and communication skills. We also comment on interesting stories within the estate agency sector in order to provide homeowners with the full picture.