Isabel talks with Ty Wooten, NENA's Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do.

For Your Information:

GIS is an acronym for "geographic information system," a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data.

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org