Endsight operates a customer experience program that conforms to the Net Promoter methodology.  Each quarter, a subset of Endsight's clients receive a survey that among other questions, ask the client to rank the likelihood that they would refer Endsight.  Clients that respond with a score of 9 or 10 on a scale of 1 to 10 are "Promoters."

This video and slide deck outline the process used to identify, engage and activate those net promoters.

Podcast / Video

PowerPoint Presentation

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