Our friend AJ Alonzo has a unique perspective of the sales process. In his career, he's worked the entire cycle, starting out being the guy that made the cold calls. Now, he's the guy sales development reps (SDR) and business development reps (BDR) are reaching out to, asking for his time and wanting to present their solutions. "When I was an SDR, I developed habits and techniques that I now look for in reps that reach out to me," Alonzo says. He's currently the Director of Marketing at demandDrive, a firm that offers custom sales development and lead generation services. "I'm responsible for enabling our sales team, giving them the right content they need to go out and effectively prospect on behalf of demandDrive," explained Alonzo. "As an organization, we work with clients to help them build their sales team and their process, as well as develop messaging." We thought AJ was the perfect resource to explore some of the best and worst techniques for sales reps, as well as what sales teams, in general, can do to up their game. Here's what he had to say.