We discuss the collective effort required for effective cybersecurity in hotels. It stresses the need for a managed service provider (MSP), quality products, and the ‘three Ps’: Process, People, and Product. In the ongoing "arms race" against hackers, essential security measures like Antivirus (AV), Endpoint Detection and Response (EDR), and a Managed Security Operations Center (SOC) are highlighted. The podcast likens these precautions to a 24/7 hotel security guard, ensuring safety even during off-hours.

We talk about guest safety concerns regarding entering personal credentials into hotel room TVs. Drawing from extensive global experience, it assures that the procedure is secure. The system interfaces with the Property Management System (PMS), erases guest data including login credentials, browsing history, and cookies after checkout, thereby preparing the TV for the next guest.

This podcast urges hotels to reassess their MSPs based on their capacity to advise on NIS2 compliance and boost cyber resilience. It explores how MSPs may decline clients who won't invest in necessary protections. The talk underscores shared responsibility across all partners and views NIS2 as an opportunity to solidify best practices.

We highlight the critical role of managing potential software and IT issues in hospitality. It underscores the importance of cyber insurance specialists for protecting against business disruptions from cloud provider failures. The episode makes clear that platforms like Booking.com are not automatically insured. To secure coverage, businesses must explicitly affirm these services in their policies.