Nexi Talks

In this episode, we explore the rise of agentic commerce and how AI agents are beginning to transform the way consumers discover, decide, and pay for products online – moving from clicks to conversations.

Our host Søren Winge is joined by Cristina Conti, Head of Customer Engineering at Google Cloud, Michael Pfeiffer, Vice President of AI and Agent Commerce at the Agentic Commerce Alliance, and Raja Saggi, EVP of e-Commerce at Nexi Group, to unpack what the rise of agentic commerce means for merchants, platforms, and the future of digital transactions.

Listen now to discover:

1. How AI agents move beyond search to anticipate, reason and act across the full customer journey
2. Why the transaction layer (checkout, payments, consent, liability) is the most complex and critical area to solve
3. How emerging standards and protocols enable secure, interoperable, and seamless payments
4. What merchants should prioritise now: discoverability, customer service, and building foundations for trusted transactions
5. How trust is evolving through consumer mandates, verification, and human-in-the-loop controls

 Don’t miss other ways to stay in touch with Nexi Group:

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Don’t miss other ways to stay in touch with Nexi Group:

Connect on LinkedIn | Watch on YouTube | Follow on X |  

In Episode 4, we’re discussing the staggering rise in investment fraud, accelerated by the increasing sophistication of social engineering techniques. 

Our host Søren Winge is joined by Joy Macknight, former editor of The Banker, which is part of Financial Times Group, and Sune Gabelgård, a leading expert on economic and digital crime across Europe, to explore the challenges and dynamics of fast-moving fraud in financial services. 

Listen now to discover:

• Where the biggest weakness lies and how it is being exploited
• Why digital safety education needs to start in schools
• How banks can break down silos to collaborate, share insights and turn the tide

Don’t miss other ways to stay in touch with Nexi Group:

Connect on LinkedIn | Watch on YouTube | Follow on X |  

In Episode 3, we’re joined by Alex Wood, a reformed fraudster, and Stephanie Edelved Jensen, a Senior Fraud Analyst at Nexi Group, to discuss how fraudsters think, how they pick their targets and evolve their approach, and how financial crime can have a devastating impact on victims.

*Please note, this episode includes talk of suicide, which may be distressing for some listeners.  If you need support, visit findahelpline.com, which can help you find a free local support number anytime, anywhere.*

 Listen now to discover:

• Psychological manipulation methods used by fraudsters to win their victims’ trust and commit high profile financial crimes.
• How fraud can affect anyone and why we need to talk about it more to remove the stigma and fight back.
• The importance of proactive measures, such as cooperation between banks, and the need for better reporting mechanisms to enhance fraud detection.

Don’t miss other ways to stay in touch with Nexi Group:

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In Episode 2, we’re joined by Troels Steenstrup Jensen from KPMG Denmark, alongside Alberto Danese and Sean Neary from Nexi Group, to discuss how advancements in AI and machine learning are changing the fraud game, both for good and bad.
  
Listen now to uncover the truth behind:

• The hype surrounding Generative AI and its implications for fraud prevention.
• The ongoing need for human oversight of AI systems to combat fraud in real-time.
• The innovative ways fraudsters are utilizing AI to enhance their tactics, including social engineering and personalized attacks.
• The future of fraud prevention and the role of AI in protecting banks, merchants, and consumers.

Don’t miss other ways to stay in touch with Nexi Group:

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In Episode 1, we’re joined by Jerry Tylman from Fraud Red Team, and Sean Neary from Nexi Group, to discuss the evolving landscape of fraud prevention.
 
Listen now to learn about:

• The challenges banks face due to the increasing sophistication of fraud tactics, driven by technological advances like AI.
• The importance of a proactive approach in identifying gaps in banking systems, and delivering collaborative efforts among financial institutions.
• Why educational messages aren’t working because they are reaching customers in the wrong way at the wrong time.
• How one of our guests was scammed, including what he did about it, and why it reinforced the needed for safe, simulated attacks from banks.

Don’t miss other ways to stay in touch with Nexi Group:

Connect on LinkedIn | Watch on YouTube | Follow on X |