Listen in today as we venture down the road of AI and Agent experience with Jim Ackley of Sumo Communications. Today's episode is titled: The Gen AI Revolution- Expanding Customer & Agent Experience. Jim gives us incredible lessons learned from his parents he carries with him along with way and into business. Also he covers his interesting path where he really dove in deep in contact center and talks about the value of customer-centric selling along with how that still benefits him. Don't miss today as Jim uncovers additional pro tips for partners to keep in mind the basics around the importance of the agent what they go through and how to make them your champion.

Join us today as we go deep with Five9 AI Subject Matter Expert Michael Roche and talk: The Gen AI Revolution Expanding Customer & Agent Experience! Michael shares some great experiences over the years and his long depth in AI, starting 15+ years ago. He sheds some great light on the struggles the agents in the call center are experiencing and how we flush those out. Also we talk about the end customers and what their struggles are that we're trying to solve with Generative AI and other toolsets. Don't miss this as we go deep into tech, but most importantly, talk about hot issues the customers and agents are facing alongside where these tools all fit in.

Don't miss our latest podcast episode with Jason Lowe, Solution Architect at Telarus, as he unveils the Gen AI revolution transforming customer and agent experiences! Discover the game-changing impact of AI, hard-earned lessons from his 15+ year career, and how leaders like OpenAI’s and others are reshaping the industry. Plus, get insider tips for navigating AI integration and hear about real-world success stories. Tune in for insights that will elevate your CX and AI strategies to the next level!

Join us today as we talk with Sumera Riaz, Senior Director of Security at Bluewave Technology Group, in our track titled: AI at the Wheel - Transforming SOC Operations. Sumera has an incredible unique background as she's seen security from many angles as Global CISO, a consultant with a Global MSP, and many roles in-between, all of which give her a unique perspective. We dive into what a Security Operations Center does now vs. how AI will continue to productize near term and long term. We'll especially dive into what it's like to sell to a CISO and she shares how to be unique and attention-getting in that approach!

Join us for a thrilling two-part special as Telarus co-founder Patrick Oborn takes you on an extraordinary journey through the Cocodona 250, the Everest of ultrarunning. Over five grueling days, Patrick faced intense preparation, daunting challenges, unexpected setbacks, and unforgettable moments. Discover how this epic adventure parallels the world of technology advising. Don't miss this incredible story of endurance, resilience, and insightful lessons from the trail.

Join us for a thrilling two-part special as Telarus co-founder Patrick Oborn takes you on an extraordinary journey through the Cocodona 250, the Everest of ultrarunning. Over five grueling days, Patrick faced intense preparation, daunting challenges, unexpected setbacks, and unforgettable moments. Discover how this epic adventure parallels the world of technology advising. Don't miss this incredible story of endurance, resilience, and insightful lessons from the trail.

Don't miss this incredible episode on AI, Security Operations Center, and how the transformation is beginning. Today jump in with Telarus Senior Field Solution Engineer Jason Kaufman. We talk AI at the Help - Transforming SOC Operations. We discuss nuances of machine learning and parts of the SOC that had already grown from demands for efficiency, but Jason drops some key points of how AI in its current and future form will change that and what it means when you are in discussions with customers. Also stay until the end to hear some incredible future predictions from Jason around quantum computing and what it all means.

Listen today as we wrap up Managed Services Unleashed in 2024 with Jake Sherrill, Founder and CEO of Tier4 Advisors. Jake and I discuss his path to success in building Tier4 and how he's seen great opportunities transforming businesses through some of his wins. We talk about why the customer landscape is so much more open to having so many services managed, how that conversation is vastly different than it was 5-10 years ago, and how to be opportunistic. Jake lays out some key points and a special part on how to have a leader-to-leader conversation with your customers!

Today we're talking AI in Customer Experience with Ashley Hobson of TelNet Choices as we discuss CX2.0 & The Mind-Blowing Ways Artificial Intelligence Elevates CX. Ashley kicks us off with some of her back story how she got a very early start into this space and realized there were incredible areas jump back in, and she did just that! You'll hear about some key and unexpected win stories and how not only did she go against the grain of what the customer was expected, she ultimately found a great solve for the technology gap in CX when it didn't appear there was one. You'll also hear about she uncovered a way to help the business generate more revenue that prior because they weren't able to see the story the data was telling them. Jump in and don't miss this episode!

Listen today as we have Ken Westermann, Leader of Partner Solution Engineering at Zoom. Ken dives into the plethora of products Zoom has when we talk about AI Overload & The Mind-Blowing Ways Artificial Intelligence Elevates CX. Ken unpacks his history in the space, some incredible life lessons learned from great mentors early on, along with so many great products Zoom has been investing in that makes the CX offer even more robust! We talk about Work Vivo, Mindmaps, Flowcharts, and Revenue Accelerator, just to name a few. There are some amazing products under this umbrella that you won't want to miss out on!