Innovation-Education-Commitment. These are often the words used by members of the hair care industry when asked to describe Terri and Steve Cowan. Their company, Professional Salon Concepts, was the first beauty industry distributor to earn a place among Inc. Magazine’s list of the top 500 privately owned companies in America. They earned this honor not just once, but twice. They have been named Modern Salon’s “Distributor of the Year” and have been given the Diamond Award for Excellence in Customer Service by American Salon Magazine.

In 1983, when Steve founded PSC, the hair care industry was a fragmented entity. With fresh ideas, and a deep commitment to his clients, Steve embarked on a new philosophy that would one day turn into an industry model. It was, and still is, PSC’s mission to grow this industry one hairdresser at a time, through a balance of technical skills, training, and business savvy. His goal is to make the salon business profitable and professional, an industry and career that people are drawn to and love. Utilizing his business savvy and unparalleled industry-specific dialogue, he can change a business by changing just a few of the words and phrases that are used behind the chair.

Steve is a powerful speaker with the ability to take everything that he has learned in his forty plus years in this industry and break it down to share with those around him. He has the ability to engage a room and to lift them to a new personal expectation level.

Both Terri and Steve are dedicated to helping salon owners see their business through their customers’ eyes. They are committed to upgrading the image of the hair care industry and firmly believe that quality service is the key. It is because of this insight and dedication that they continue to lead the pack in changing the industry thorough the belief that in this industry, as in all professional industries; Today’s Performance is Tomorrow’s Traffic.

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!

Innovation-Education-Commitment. These are often the words used by members of the hair care industry when asked to describe Terri and Steve Cowan. Their company, Professional Salon Concepts, was the first beauty industry distributor to earn a place among Inc. Magazine’s list of the top 500 privately owned companies in America. They earned this honor not just once, but twice. They have been named Modern Salon’s “Distributor of the Year” and have been given the Diamond Award for Excellence in Customer Service by American Salon Magazine.

Terri’s dynamic style was brought to the attention of famed entrepreneur and author, John McCormack, and his then business partner, Sam Brocato. Brocato had recently launched his own line of hair care products, Brocato International, and before long Terri had joined the team to eventually become Executive Vice President. It was during her association with Brocato that she first met Steve.

Terri serves as one of the Salon Industry’s leading and most respected speakers and trainers. Her direct common sense approach to measuring and quantifying extraordinary customer service, combined with her undeniable sense of humor is what her audiences enjoy the most.

Both Terri and Steve are dedicated to helping salon owners see their business through their customers’ eyes. They are committed to upgrading the image of the hair care industry and firmly believe that quality service is the key. It is because of this insight and dedication that they continue to lead the pack in changing the industry thorough the belief that in this industry, as in all professional industries; Today’s Performance is Tomorrow’s Traffic.

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!

Nina Tulio is a former stylist and salon owner turned international business coach, motivational speaker and The Business Education Ambassador for Oligo Professionnel. In addition, she is honored to be a columnist and Ambassador for Schedulicty , a columnist for SalonEVO Magazine which is based in the UK. And a part of the Editorial Advisory Board for Beauty Launchpad Magazine.

In today’s episode Nina talks about the importance of mentorship, having a business plan and strategy, and true freedom and financial peace.

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!

Rachel comes from 3 generations of cosmetologists. You could say her love of making others feel and look more beautiful runs in her veins, as well as the family.

Rachel has been in the industry since 2007 and has trained with Riawna Capri & Nikki Lee from Nine Zero One Salon in Beverly Hills, Tracey Cunningham, Lo Wheeler, Larisa Love, Giovanni with Redken, Guy Tang, Charlie Price, Kim Vo, Howard McLarren, Thom Priano, Garren and many more. She is also the global lead educator for LACED Hair Extensions and has trained thousands of stylists in how to expand their skill set and their businesses through extensions.

She continually cultivates other stylists on how to be successful artists as well as how to start their own luxury salon from the ground up. She has built two Salon Ownership Consulting companies, BABES IN BUSINESS & LUXURY SALON OWNER where she coaches salon owners across the country in growing their businesses and their teams as well as an international destination mastermind yearly and an online educational course called Salon Owner University. The Salon Ownership Coaching program is a visionary blueprint to successful salon ownership. She also owns 3 salons and counting and hopes to continue to open additional salons across the country and expand her business coaching program abroad.

In today’s episode she shares her insights and tips on getting started in the industry, creating a business, identifying your passions, investing in your education, and more!

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!

Phil Jackson is an award-winning salon business coach with over 25 years in the industry. He is the founder of buildyoursalon.com, Amazon best-selling author and self-styled Queen of Salon Memberships. His mission is to help salon owners fulfill their life goals by building a business that supports those goals - not gets in the way of them.

“Every day, salons are failing. And, in a lot of cases, there are simply too many salons around. It’s important that the right salons succeed - those with high standards, great training and a solid business. My job is to make that happen, quickly, and without overwhelm.”

In today’s episode we talk about having the right pricing strategy for your business, and how to handle price increases in the industry.

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!

Kelsey Elliott, owner of Infinite Designs Hair Studio in Jackson, MI. Wife, mother of three, full time stylist of 13 years and National Educator with John Paul Mitchell Systems. Passionate about all things love and beauty. In this episode we talk about creating the foundation to succeed in the industry: communication, time and healthy culture.

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!

Master Hair Designer, Inspiring Champions Salon Business Coach & Paul Mitchell Master Associate Educator.

Having been in the industry of hair design for over 40 years, Mikel has obtained the knowledge of successful salon management, training of Paul Mitchell Educators and new talent from Paul Mitchell the school. All are

combined with his imaginative and exciting approaches to hair design to produce his focus salon, Mikel’s The Paul Mitchell Experience.

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!

Andrea Hemmer, owner of Boise location of Lunatic Fringe, is one of the most exciting, successful, and intellectual new leaders in the Salon and Beauty Industry. Her salon thrives because of her deep curiosity and thoughtful study of neuroscience related to human behavior. She now focuses on supporting other businesses and team leaders to implement her communication tools and systems in their environments. Her program centers on building a foundation of self-awareness, mindfulness, and inner-evaluation to have the ability to adapt and pivot through rapid change. Andrea’s gift for mentorship and her unique blending of neuroscience, mindfulness, and spirituality led her to create the groundbreaking program, Intelligent HuddlesTM.

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!

Heather has 23 years of experience in the professional beauty industry. She has co-owned A Spencer Gellise Salon for 17 years. She is a certified John Maxwell speaker, and also shares a great passion in business and leadership. In this episode we talk about creating relationships as a salon owner and making connections with your team.

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!

Educator, salon owner, creator of SUNLIGHTS balayage, and Master of the French Technique. Celebrity stylist Candy Shaw is the head of the Jamison Shaw organizations, and also serves on the Board of Directors for Inter-coiffure America/Canada, the world’s most prestigious beauty organization. In this episode we talk about fear of failure, maintaining success in your business and the importance of leading with example.

To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!

Follow @NLSalonLeadership on Facebook and Instagram, and be sure to check out the full interview on our YouTube channel!