In this episode, Rich is joined by Nicholas Johnston, Chief Executive of the Educational Competencies Consortium (ECC). Nicholas shares ECC’s transformation journey—from a niche not-for-profit grappling with legacy systems to launching a modern, secure, cloud-based solution supporting over 130 UK institutions.

Together, they explore the challenges of replacing mission-critical software on a tight timeline, choosing the right IT partner without in-house tech expertise, and managing user expectations across a diverse higher education landscape. Nicholas also dives into ECC’s agile development process, strategic use of contingency, and the pivotal role of psychological safety and cultural fit in tech partnerships.

Whether you’re leading a nonprofit or navigating a digital overhaul, this episode offers rich insights into managing risk, scaling innovation, and building sustainable systems for long-term value.

Host; https://www.linkedin.com/in/rbundock/

Sponsor; https://headchannel.co.uk/