Nicola Collister is the group COO at Woven, based in the UK. 

Nicola wrote a recent blog on LinkedIn where she said that the focus on the cost of customer service is killing innovation in CX. In this podcast she explains her thinking further and asks how companies that are experts at CX can be strategic partners, not just suppliers.

www.wearewoven.com
www.linkedin.com/in/nicola-collister-7b34ba2

Nicola Collister is the group COO at Woven, based in the UK. Nicola wrote a recent blog on LinkedIn where she said that the focus on the cost of customer service is killing innovation in CX. In this podcast she explains her thinking further and asks how companies that are experts at CX can be strategic partners, not just suppliers. www.wearewoven.com www.linkedin.com/in/nicola-collister-7b34ba2

Nicola Collister is the group COO at Woven, based in the UK. 

Nicola&nbsp;wrote a recent blog on LinkedIn where she said that the focus on the cost of customer service is killing innovation in CX. In this podcast she explains her thinking further and asks how companies that are experts at CX can be strategic partners, not just suppliers.

www.wearewoven.com
www.linkedin.com/in/nicola-collister-7b34ba2

Nicola Collister - Woven - CX Cost Is Killing Innovation

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Nicola Collister - Woven - CX Cost Is Killing Innovation

Nicola Collister - Woven - CX Cost Is Killing Innovation