We kicked off the program with four news stories and different guests on the stories we think you need to know about!

Graduation Framework Recommends New High School Tests
Guest: Sam Drysdale – State House News Reporter

Why Customer Service Is Designed NOT To Serve Customers! The real reasons behind long hold times, dead-end chatbots & disempowered agents.
Guest: Amas Tenumah - MBA, author of the new book, HOLD: The Suffering Economy of Customer Service, is a former customer service executive

Is online shopping a recipe for identity theft? How consumers can stay protected.
Guest: Michael Bruemmer - VP of Global Data Breach Resolution at Experian

Is 12 Too Young For A Cell Phone? New study published in the peer-reviewed journal, Pediatrics found that kids with a smartphone by age 12 face an increased risk of developing depression, sleep problems and obesity.
Guest: Dr. Catherine Athans – psychologist & author

 

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