In this episode of New Jersey ride QAPF Brandon reviews the meaning of the CPC call type, the resources and the how to complete a CPC reservation in LCAD. The podcast will help the agent understand the policies and the procedure of the call type to help reduce client escalations.

In this episode of NJ Ride QAPF Brandon reviews the QA form and the weighted measures of each section in the LCAD reservation form and the weighted measures of Call Behaviors. The podcast will help the CSP understand their QA Scores and Get to the 100 Club

PF Alisha joins the Podcast to give me a tour of the LGC One Note Guide. I am truly in awe of all the hard work put into creating and keeping this guide current. Also we may have some laughs. So sit back and enjoy this episode as we chat and understand this awesome service aid.

QAPF Veronica joins the NJ RIDE podcast to discuss the basic call type, the reservation editor and what all those Buckets are for. Grab your earbuds, it’s going to be a Fun Ride! All resources spoken about in this podcast can be found linked in Crowd Hub.

CSP Karen shares how she walked through the start of a new call type. We talk about what resources she uses to help her be successful. Karen shares some really good personal insight on how she has grown to be more confident and how using her service aids and meeting with her QAPF have helped to reduce her call time also.