Frost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.

Omdia analyst Diane Myers revisits her 2021 UCaaS Scorecard with an eye on this deal.

Prachi Nema, senior analyst with IT research firm Omdia, shares key takeaways, and more, from her recently published report on 11 collaborative meeting service providers.

UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.

Bob Vukich, a telecom product director for NICE inContact, discusses why call performance is such a competitive differentiator; third in a four-part series.

Irwin Lazar, of Nemertes, explains why programmable telecom should be part of the enterprise toolkit and discusses the importance of assessing call quality as part of that strategy; second in a four-part series.  

In this conversation with UC analyst Blair Pleasant, we kick off a four-part series on the value of voice today, and how to ensure best call quality.