Science, Serotonin, and Saving the Hotel Industry (ft. Michael Dominguez, President & CEO of Associated Luxury Hotels International)
Michael Dominguez on leadership and luxury in a post-pandemic world
OPENING QUOTE:
“That's the point, focus on the people. It doesn't matter what all this is if we're not paying attention to the people when it's all done. I thought that was just beautifully done.”
-Michael Dominguez
GUEST BIO:
Michael Dominguez is President and CEO of Associated Luxury Hotels International, a global sales organization known for its exclusive membership of the world's most distinguished, independently operated or owned hotels and resorts.
LinkedIn
CORE TOPICS + DETAILS:
[5:48] - Planning Priorities
What should come first when planning meetings?
The event industry is moving faster than expected, and one result is that there’s much less physical space available. Event planners need to take this into account, and realize that in some cases the metropolitan spaces are actually the ones with unexpected event spaces available. Sometimes you have to get creative and look to places you wouldn’t normally expect to find success.
[11:21] - Introspection in the Event Industry
What Michael and others have learned
“I've always felt I've been pretty in tuned to my emotional intelligence, and been pretty good at it. What I had to do was even put that on steroids during the pandemic.” Michael’s personal transformation through the pandemic was one of intensity. He realized that there’s a lot of life happening to people right now, and we need to have more grace for the people around us— within the industry, and outside of it.
[15:37] - Bringing Wellness to the Meeting Space
Michael’s research on physical spaces and the human body
Michael worked with Delos Living to identify the lighting colors and hues that have the most positive impact on people’s wellbeing in meeting and workplaces. He realized that it doesn’t cost an extra penny to make small choices like these in spaces that will pay huge dividends when it comes to people’s mental health and wellness. “One of the reasons you’re tired after an eight-hour board meeting is because you’re sitting under crappy yellow lighting the entire day.”
[21:55] - Embrace the Details
From Spurs to Dinner Tables
What does the San Antonio Spurs basketball team have in common with Michael Dominguez? They both care about culture, and that’s why they succeed. Michael mentions that Spurs coach Greg Popovich organizes team meetings with no more than six people per table, ensuring that conversations don’t break off into smaller groups. “Everything is so specific and thoughtful,” Michael says, and this inspires him— as it should inspire all of us. After all, uncommon results come from uncommon approaches.
RESOURCES:
- [2:39] About ALHI
- [22:02] The Culture Code, by Daniel Coyle
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