Donna Douglass Williams is the Head of Ombuds at Pinterest, one of the first Ombuds programs in the tech sector. Ombuds is a confidential, impartial, informal resource that provides support to the workforce in navigating work challenges, developing constructive resolutions to conflicts and aims to promote an inspired workplace culture. Donna describes what led to the development of the ombuds program and how workplaces have shifted from fighting conflicts with employees in court to solving their problems at site. She describes what kind of issues arise within conflict at work and how ombuds programs will evolve in the future.