-Competing life visions

-Oh Shit Moments (OSM’s)

-The fear of living with unrecognized potential  

-Changing a culture 

-Filling knowledge gaps in Operations 

-Shifting from a fear based environment a to a learning environment 

-Selling internal clients (team members) on our unique value proposition

-Understanding the value of client retention 

-The H.E.A.R.T service model 

-Delivering on the service promise 

-Growing pains are uncomfortable, but a sign of growth

-No Shortcuts, Just Sacrifices! 

-“Stacey, what are your credentials?”

-Relationship cheat sheet 

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