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In the 86th episode of 'No Silver Spoons,' Sarah Beth Herman dives into the challenges dental business owners face when trying to scale their practices. She explains that the biggest hurdle isn't a lack of money but a lack of proper systems. Sarah highlights the issues that arise from expanding without a solid foundation, such as increased chaos and inefficiency. She shares how standardized processes, cloud-based systems, and focusing on high-value services are crucial for sustainable growth. Sarah also details how her company, Dentistry Support, assists practices in building these systems to scale smarter. She provides actionable steps for practice owners and stresses the importance of investing in systems to achieve consistency, stability, and profitability. The episode closes with an invitation to connect with Dentistry Support for personalized help.

References

AirPay Dental. (2025). Scaling smart: Operational pitfalls dental practices face as they grow. AirPay. https://airpay.dental/articles/scaling-smart-operational-pitfalls-dental-practices-face-as-they-grow

Curve Dental. (2025). Transitioning from a single office to a multi-location dental practice: Steps to success. Curve Dental. https://www.curvedental.com/dental-blog/transitioning-from-single-to-multi-location-office

DEO Dental Group. (2024). Ultimate guide: Scaling your dental practice to 20+ locations. DEO Dental Group. https://deodentalgroup.com/ultimate-guide-scaling-dental-practice-20-plus-locations

GoSensei. (2024). Growing your dental practice: A guide to managing multiple locations. Sensei Cloud. https://gosensei.com/blogs/news/growing-your-dental-practice-a-guide-to-managing-multiple-locations

Leune, S. (2025). How to grow a dental practice: Strategy for building a multi-location dental business. Scott Leune. https://scottleune.com/blog/how-to-grow-a-dental-practice-scott-leunes-strategy-for-building-a-multi-location-dental-business

Wikipedia. (2025). Dental service organizations. In Wikipedia. https://en.wikipedia.org/wiki/Dental_service_organizations

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode, Sarah Beth Herman discusses the decline of common courtesy and its implications for workplace culture and leadership. She shares a personal story about a simple act of kindness and how it highlighted the importance of courtesy as a fundamental leadership strategy. Sarah Beth emphasizes that culture is demonstrated through everyday interactions rather than mission statements. She provides a six-step framework for coaching employees to meet expectations and describes a practical example where she revamps her team's approach to overcome a challenging week. The episode concludes with a five-day reset plan to enhance courtesy within teams and solidify a culture of kindness, clarity, and accountability.

Reference:

Cuddy, A. (2012, November 19). First impressions: The science of meeting people. Wired. https://www.wired.com/2012/11/amy-cuddy-first-impressions

Fiske, S. T., Cuddy, A. J. C., Glick, P., & Xu, J. (2002). A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. Journal of Personality and Social Psychology, 82(6), 878–902. https://doi.org/10.1037/0022-3514.82.6.878

Porath, C., & Pearson, C. (2013, January). The price of incivility. Harvard Business Review. https://hbr.org/2013/01/the-price-of-incivility

Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452–471. https://doi.org/10.5465/amr.1999.2202131

Totterdell, P., Hershcovis, M. S., Niven, K., Reich, T. C., & Stride, C. (2012). Can employees be emotionally drained by witnessing incivility directed toward coworkers? A diary study. Work & Stress, 26(1), 84–100. https://doi.org/10.1080/02678373.2012.657541

Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218–226. https://doi.org/10.1037/0003-066X.56.3.218

Algoe, S. B., Haidt, J., & Gable, S. L. (2008). Beyond reciprocity: Gratitude and relationships in everyday life. Emotion, 8(3), 425–429. https://doi.org/10.1037/1528-3542.8.3.425

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SOCIALS:
No Silver Spoons®: Instagram
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The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of "No Silver Spoons", host Sarah Beth Herman delves into the concept of manifestation as a leadership discipline, emphasizing its grounding in neuroscience and practical application. Sarah shares her journey from financial desperation to business success and explains how acting with belief and intention can rewire the brain to achieve desired outcomes. She discusses the impact of repetition and self-directed neuroplasticity on leadership behaviors, providing actionable steps for listeners to integrate these practices into their daily routines. Sarah also highlights the importance of receiving success confidently and creating a leadership identity rooted in sufficiency and trust. Throughout the episode, she offers personalized mentoring options and directs viewers to additional resources on her websites.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of 'No Silver Spoons,' host Sarah Beth Herman, a seasoned entrepreneur and business mentor, opens up about her personal journey from struggle to success. She shares how she turned moments of desperation into opportunities by leveraging neuroscience principles like neuroplasticity and the Reticular Activating System (RAS). Sarah recounts her challenging times in 2014, where she started building her business from scratch, emphasizing the importance of combining mindset, method, and action to achieve goals. She offers listeners practical advice on writing and visualizing goals, the science behind these techniques, and how to take consistent, aligned actions. The episode also includes valuable resources and ends with actionable steps for the week, encouraging listeners to introspect and apply these methods in their lives.

What is imposter syndrome and how can you combat it? - Elizabeth Cox - YouTube

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode, Sarah Beth shares insights from a dining room conversation with her husband about the importance of fully committing to one's vision, using the historical example of Hernan Cortez's 'burn the ships' strategy. Sarah discusses the implications of this mindset in modern business, emphasizing the need to eliminate backup plans to foster full engagement and leadership. She points out the dangers of partial commitment and the benefits of loyalty, presence, and emotional investment for team dynamics and personal growth. Sarah encourages listeners to identify and let go of their metaphorical ships, offering practical steps and resources for those needing guidance.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of 'No Silver Spoons,' hosted by Sarah Beth, the focus is on the integration of AI in dental administrative tasks and the significance of human involvement. Sponsored by Dentistry Support, the episode discusses the limitations of AI in handling complex dental admin tasks such as claims processing, payment posting, and verifying eligibility, and stresses the importance of human expertise to ensure accuracy. The conversation also covers the challenges and pitfalls of software conversions in dental practices, highlighting the necessity for human oversight to avoid errors. Sarah Beth emphasizes that while AI can enhance certain processes, the most effective approach is a balanced one that leverages both technology and human skills. The episode concludes with practical advice on how dental office teams can thrive with the support of virtual human assistants, leading to improved efficiency, reduced stress, and better patient care.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of 'No Silver Spoons,' the host discusses the impact of sharing negative or revenge-driven quotes on social media, elucidating their potential harm under the guise of self-discovery. Using the example of her friend 'Vanessa,' the host explains how these posts often act as subtle sabotage, amplifying pain instead of promoting healing. She offers practical advice to shift this narrative through techniques such as reframing negative thoughts, celebrating small wins, and focusing on growth-oriented content. The episode emphasizes the significance of leading with softness and intention, both online and in personal and professional lives, advocating for a shift from bitterness to hope and authentic positivity.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In episode 79 of No Silver Spoons, Sarah Beth Herman, CEO of Dentistry Support, discusses the need to rethink dental marketing strategies and referral programs. She critiques the outdated and ineffective promotional tactics prevalent in the dental industry, such as discounts and giveaways. Instead, Sarah advocates for creating exceptional patient experiences to naturally drive referrals and shares actionable strategies, including adopting spa-like comforts, forging community partnerships, and leveraging digital tools like SEO and referral pages. The episode also covers ROI calculations for marketing investments and emphasizes building a standout dental practice that fosters genuine patient connections and retention.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of 'No Silver Spoons,' Sarah Beth Herman offers a sobering critique of the false promises propagated by many online business coaches and ad experts. She stresses that entrepreneurs often fall into the trap of believing ads and funnels will solve their problems without having a solid foundational business structure. Using real client stories, she demonstrates how a clear brand message and effective systems can lead to sustainable growth without immediate ad spend. Sarah emphasizes the importance of understanding one's business, auditing current systems, and building from a firm foundation to achieve long-term success.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of No Silver Spoons, Sarah Beth discusses the critical issue of retention struggles in businesses. She emphasizes the importance of not blaming clients or team members, but instead addressing the underlying issues within leadership, systems, and communication. Citing studies from Harvard Business Review and the Journal of Leadership and Organizational Studies, Sarah Beth highlights the significance of emotional connection and transformational leadership. She outlines four key areas where retention often breaks down: disjointed onboarding, lack of personal connection, weak feedback systems, and poor narrative control. Sarah Beth advocates for an 'ethics team' or 'learning lab' approach to turn losses into learning opportunities, thus creating a culture of accountability and growth. She concludes by urging leaders to take actionable steps to understand and improve their business practices.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.