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Imagine that two doctors in the same city give different diagnoses to identical patients—or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants—or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.
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By Michael Knight4.8
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Imagine that two doctors in the same city give different diagnoses to identical patients—or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants—or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.
👉 DOWNLOAD THIS FREE PDF SUMMARY
👉 JOIN THE COACHING CHALLENGE
👉 GET A COPY OF MY NEW BOOK HERE
👉 DOWNLOAD 450 SUMMARIES BOX SET HERE
👉 DOWNLOAD MY NEW COURSE
Subscribe to our BestBookBits Channel
WHERE TO FOLLOW US
https://bestbookbits.com
https://www.instagram.com/bestbookbits
https://open.spotify.com/show/0q8OW3dNrLISzyRSEovTBy
https://www.facebook.com/michaelbestbookbits
https://bestbookbits.com/bookclub/
https://www.patreon.com/bestbookbits

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