Sooner or later, every nonprofit leader faces a difficult leadership moment. You bring someone onto your team because you believe in them. They care about the mission and want to help move the organization forward. But over time something starts to feel off. Deadlines slip. Details are missed. Results are not what they should be. Now you are left wondering what the real issue is.
- Is it a coaching problem?
- A communication breakdown?
- Or did you make the wrong hiring decision?
In this episode of the Nonprofit Launch Plan Podcast for Startup, Small, and Growing Nonprofits, nonprofit growth coach Matt Stockman walks through a practical leadership framework that helps nonprofit leaders diagnose performance issues on their team and respond in a way that actually helps people improve.
Instead of reacting emotionally or avoiding the conversation, effective leaders step back and diagnose the real cause of the problem.
Matt explains the Three Scenario Framework, a simple diagnostic tool he regularly uses when coaching nonprofit leaders through team performance challenges.
What You’ll Learn in This Episode
• Why ignoring performance issues creates long term culture problems inside a nonprofit
• The leadership mindset required to address team challenges early and constructively
• Why many underperformance problems are actually symptoms of deeper issues
• How to have productive conversations with team members who are struggling
The Three Scenarios Behind Team Performance Problems
Matt explains that when a team member is struggling, one of three things is usually happening.
1. Execution Problems (A Skills Issue)
The team member understands the role and expectations but struggles to execute consistently.
This often means they need additional development such as:
• Training
• Coaching
• Systems and processes
• Skill development
Great leaders treat this the same way a coach treats an athlete who needs more practice.
2. Understanding Problems (A Clarity Issue)
In this situation the team member believes they are doing their job correctly, but the leader sees a gap in performance.
This usually means expectations were not clearly communicated.
The solution is leadership clarity:
• Clearly define success in the role
• Document expectations
• Walk through examples
• Maintain regular check ins
Many nonprofit leaders assume clarity exists when it actually does not.
3. Strategic Alignment Problems (A Direction Issue)
Here the team member understands the job and has the skills to do it, but they believe their approach is better than the organization’s strategy.
When this happens leaders must explain the reasoning behind the strategy and how the work connects to the mission.
Alignment improves dramatically when people understand why decisions are being made.
Why This Matters for Nonprofit Leaders
Avoiding performance conversations can create serious organizational consequences.
When leaders ignore problems:
• The issue continues
• The employee never has a chance to grow
• Lack of attention to the situation is a breeding ground for toxicity in your nonprofit.
Your team is one of the most important assets your nonprofit has.
Great leaders address problems with clarity, coaching, and purpose rather than avoidance.
Workshop Invitation
If you are in the dreaming or early phases of launching a nonprofit, Matt invites you to join the upcoming virtual Launchpad Workshop: Essentials for Moving from Nonprofit IDEA to IMPACT.
In this live workshop you will:
• Clarify your mission and vision
• Identify the right board members
• Develop your initial fundraising approach
• Build your minimum viable nonprofit program
Workshop Details
April 28–30
1 hour each day (virtual)
Cost: $49
Register at
nonprofitlaunchplan.com → Click “Workshop”
Email: [email protected]
LinkedIn: https://www.linkedin.com/company/nonprofit-launch-plan
Matt's Personal LinkedIn: Matt Stockman | LinkedIn