In this episode, we sit down with Conor Sheridan, founder of Nory - the AI-powered operating system transforming how restaurants run - to unpack the journey from a set of scrappy spreadsheets to a platform used by some of the largest multi-location chains across Europe.

We start with the problem that sparked it all: an industry built on human intuition, yet crippled by high turnover, volatile margins, and a lack of decision tools. From forecasting guest demand to automating staffing and purchasing, Nory began by solving simple inefficiencies, only to uncover a far bigger opportunity: to rebuild restaurant operations from the inside out.

We then explore how this vision evolved into an intelligent system that manages everything behind the scenes: supply chains, teams, payroll, and capital flows. With AI at its core, Nory’s “always-on brigade” of assistants turns data into action, helping operators make faster, smarter, and more profitable decisions. The conversation dives deep into the delicate balance between automation and empathy, and how applying AI in reality - and not just in theory - helps close the adoption gap.

Finally, we look ahead to Nory’s next chapter: scaling across the US with local teams of “pirates and romantics”, building density from New York outward, and aligning capital and culture to a long-term mission: creating systems that empower people, drive margins, and redefine how an entire industry operates.

This is a story about transforming chaos into clarity - one algorithm, one restaurant, and one belief in better operations at a time.