Notes inspired by Jayne Curry

In this Notes episode, John Blackburn reflects on a moment from his conversation with Jayne Curry, where she says, “50% of what you do on a cruise ship happens off stage.”

John explores what it means to see the real conditions that create success in an environment, rather than simply following the handed-down version of the job description. Using Jayne’s example of visibility, feedback, and rebooking, he considers the difference between playing the advertised game and noticing how things actually work.

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