Host Holly Gilbert Stowell interviews James “Jes” Stewart, CPP, about his cover story on training security guards to have customer service skills. Cybersecurity Editor Megan Gates tells us more about the transition for U.S. merchants to Europay, Mastercard, and Visa technology. The president of the National Fusion Center Association, Mike Sena, talks to us about the information-sharing efforts of his organization. Plus a member spotlight on Kevin Doss, CPP, CEO of Level 4 Security.