In this episode, Rob Paterson shares 30 years of industry wisdom, discussing the internet's impact, COVID challenges, and the evolving hotel landscape. Dive into the rebalance of ops vs. commercial focus, the tech revolution, and the awakening needed in the industry.
💡 Don't miss his take on why hotels shouldn't compete with OTAs but should instead run their own race. Join us for a game-changing conversation on the mindset shift, industry fragmentation, and the urgent need for change in hospitality. 🚀