Isabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of feedforward, and small things you can do to make your outlook a little more positive.

For Your Information:

VIA Strengths Survey (https://www.viacharacter.org/survey/account/register)

Handout from The Psychology of the 911 Call (https://cloud.prioritydispatch.net/index.php/s/8RWo7j4NfzyuZci)

Character Strengths in the UK (https://cloud.prioritydispatch.net/index.php/s/6OMnT08J6cQVU5Y)

Looking Forward to Performance Improvement: Field Test of the Feedforward Interview for Performance Management (https://cloud.prioritydispatch.net/index.php/s/OJ17T3rNBw93rhk)

'Paying it forward': performance improvement through feedforward interviews (https://cloud.prioritydispatch.net/index.php/s/zhaE4SHAXMzuwVx)

Strength-based performance appraisal and goal setting (https://cloud.prioritydispatch.net/index.php/s/fE3Gz5ooy2BkgKD)

The Feedforward Interview (https://cloud.prioritydispatch.net/index.php/s/qc4ewugLBgFm3Yt)

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org