OC Talk Radio

Virginia Woolf once said, “If you do not tell the truth about yourself, you cannot tell it about other people.” Let me repeat that, “If you do not tell the truth about yourself, you cannot tell it about other people.” That is rather scary if you think about it.

Four years ago, I went through a life-changing, radical, character-defining, unnerving transition. I’m not going to tell you exactly what it was because I am not ready to get that vulnerable, but I will say to you: I am not the same person as I was four years ago. I thought it was just a choice, until every day I found out something new about myself.

Here is the strange about it. Of all the things in life I might have doubted, one thing I did not doubt was I was the world’s number one expert in John Bash. Nobody knew me as well as I knew me. How could they? Isn’t that rather self-evident? 

I once heard a woman say, “I’m not much, but I’m all I think about.” I wasn’t quite that bad, but I did claim a certain amount of self-awareness. I had my share of psychology classes, two graduate degrees, was a minister for 25 years, with more than a few therapy sessions. Doesn’t that qualify me to know myself? In short, the answer is a resounding “No.”

Have you ever heard the question, “Would you rather be happy or right?” Most people who ask this expect it to be rhetorical. I have the kind of brain which doesn’t do well with such questions. Right or happy? I ponder it. Doesn’t this open the possibility for a happy idiot? Let’s not dismiss “right” too quickly, right?

I am particularly appreciative of people who can come into such pondering and help me to think about life differently. Their way to truth is not nearly as propositional as I would like, is much more sensitive and caring, and usually includes some fun stories along the way.

Today we have such a person. Brian Mann is an artist, communicator, churchman and currently holds the title of Story Ninja at Citycoast Creative in Sonoma, California.

Welcome, Brian Mann, to Church Hurts And.

ChurchHurtsAnd.org

While others worry and rethink their business, Don DiCostanzo has seen his direct dealer network double during Covid, as his PEDEGO brand of ebikes continues to pedal along in high gear.  Join us as he tracks that journey from "eBike enthusiast" to pioneer, entrepreneur and thought leader in this fast moving industry, on this week's edition of DRIVEN BY DESIGN (the one show that explores everything that drives us today). Here on OC TALK RADIO, Orange County's only community radio station and live podcasting platform.

Check out today's fascinating talk with Jason Wilbur who went from designing cars for Honda to his own line of high end watches (Wilbur Watches).  Finding new inspiration in these challenging times.  And a new way to channel his creative muses.  Only on DRIVEN BY DESIGN (a show about everything that drives us today). Here on OC TALK RADIO, OC's only community radio station.

Internationally known operations consultant, speaker, author and customer service expert Errol Allen provides practical advice and solutions garnered from over 25 years of hands – on experience. He possesses a multi-faceted perspective of organizations through the various positions held during his corporate tenure with companies such as ADT Security Systems, TCI Cablevision, The Houston Post, Excel Communications, e-talk and GEICO Insurance. From the phone to the field, Errol has serviced customers himself and understands that a “systems” orientation is crucial to providing excellent customer service.

He assists his clients by facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers.  As a “hands-on” consultant, Errol takes an active role with clients, from riding along with field personnel to spending time with customer service personnel as they take customer calls. He maps out his clients’ work processes and creates procedures manuals. He also helps with identifying customer centered key performance indicators and the internal processes that impact indicator results. Errol also develops and implements simple solution tools that clients utilize to improve the level of service provided inside and outside of the company.

Errol shares his operations and customer service expertise as a contributing writer for The Houston Business Journal and Small Business Today Magazine.  In his quest to acknowledge the receipt of great customer service, Errol personally awards his “Now That’s Customer Service! Award to deserving employees or companies. An avid blogger, his articles have been published in several online publications including Yahoo Small Business Advisor, Customer Service Manager, Customer Experience Magazine of the UK and Young Fabulous and Self Employed.  He has also participated as a workshop leader at the University of Houston’s Small Business Development Center, the Houston Community College Goldman Sachs 10,000 Small Businesses Alumni Program, the Houston Association of Realtors and with the Service Corporation of Retired Executives (SCORE). Get your copy of Errol’s book – “Keys to Delivering Amazing Customer Service!” For more information about Errol go to https://errolallenconsulting.com/errol-allen/

Steve Sponseller is an Intellectual Property Attorney and Patent Strategist with more than 20 years of experience helping companies protect their most valuable inventions.  He has helped more than 1000 inventors and businesses identify, develop, and protect their intellectual property assets.  Steve has worked with companies of all sizes – from startups to large corporations, including Intel, HP, Microsoft, eBay, and SAP.  He is the author of Cracking the Patent Code and host of the Tech Leader Talk podcast. For more information go to https://stevesponseller.com/

Show Notes  What a fun show we have for our listeners today. My guest, world adventurer, Alex Yost takes us from living the high life in Medellín, Columbia to exploring new species of life in the Galapagos Islands and then, how he founded a business for transporting priceless artifacts for the richest of the rich. And in the midst of all this, Alex reveals that, how through these adventures, he has attained a peaceful inner life filled with deep spirituality. So join the conversation as we take a look at… The World According to Alex Yost. For more with Charlie Hedges please visit www.thenextchapter.life

One of the pains of getting older comes in attempting to accept changes, even embrace changes, rather than staying stuck in old ways and acting precisely like the old people at whom you used to roll your eyes. By allowing myself to be stereotyped as an old curmudgeon in the introduction to this show, I guess I've admitted that I don't intend to bend over backward to embrace the latest trendsetting fashions. Perhaps the most difficult of all changes for me are those that come into the world of ideas and language. I knew I was in trouble last November when the Oxford University Dictionary changed the definition of "woman." Really? 

How am I to talk if you change the meaning of words on me? If this is starting to sound too obtuse, take the time to watch the 2019 movie entitled "The Professor and the Madman" with Mel Gibson and Sean Penn. The meaning of words does matter and helps us as we try to understand and navigate the world around us, not to mention relationships within that world. 

Now I can admit to being a bit pedantic about some things, and I know for a fact that our special guest today can be, but at some point, I have to put my foot down and scream, "This Matters." It isn't just words. It is words.

Have I lost you yet? Let me give you one example, one word, and then see where it takes us. Ready? TRUTH. What does the word "truth" mean? 

Growing up, I learned that everyone could have opinions, some more right than others, and the essence of good conversation was exchanging ideas to learn and be influenced by others. All decent people were seeking the truth, so such discussions were outstanding. But something happened. Somebody switched the definition of "truth" with opinion. Instead of "the truth," people were talking about "my truth."

If I try to explain my confusion any further, I'll confuse myself, so today we have as a guest the author of LIFESTYLE: A Biblical/Philosophical Study of Christianity & the Culture it Produces. Maybe he can help.

From Western Ohio, welcome Dr. Richard Knodel to Church Hurts And.

ChurchHurtsAnd.org

Susan Lund

Today's guest is Susan Lund, partner of McKinsey & Company and a leader of the McKinsey Global Institute. Teresa McQueen talks with Susan about the Future of Work : Post Covid-19. Many employers and employees have faced challenges over the past year, but what will the future hold for the workforce? Listen to the episode to hear about McKinsey's recent study.

"There is work, but it is going to be different work and in general, it's specialized skills"

"It's been really hard for new employees to join a new organization and work only via Zoom"

"It's a mindset shift"

- Susan Lund

Check out the McKinsey Global Institute's report mentioned in today's podcast :

What 800 Executives Envision for the Postpandemic Workforce

What's Next for Remote Work : an Analysis of 2000 Tasks 800 Jobs and Nine Countries

 

Workplace Perspective is a regular podcast series for employers and employees focusing on education, training, and the law to help organizations of all sizes develop and maintain successful employer / employee relationships.

 

Thank You To:

Susan Lund

Special Thanks To...

 

Paul Roberts

(Engineer/Associate Producer Extraordinaire!)

 

Melissa DeLacey

(Associate Producer Extraordinaire!)

 

Stephen Vercelloni

(Composer Extraordinaire! Today’s episode features the song Grifter)

 

James Bohannan & The Knave At Knight

(DJs & “Radio Angels” Extraordinaire!)

Thank you for listening!

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The Financial Genocide of 2053. Closing The Racial Wealth Gap is not just important. It's quickly becoming a life or death situation. In this episode of Closing The Wealth Gap we're going to discuss the significance of the year 2053, and why you should be concerned if you are African American. For more information visit: www.closingthewealthgap.coach or www.closingthewealthgapapp.com. Call Tyrone at (562) 498-4316 today!         

Curt Avallone has dedicated the past 30 years to developing innovative retail solutions. He has collaborated with a variety of teams to build new businesses that today generate over $8 billion in annual sales and over 30,000 jobs. He launched successful eCommerce divisions at Ahold Delhaize, Giant Eagle, and CVS Pharmacy, as well as the HEB and Ahold Delhaize fueling divisions. Curt designed, patented and operated the Ahold "ScanIt!" mobile system, which allows shoppers to scan and bag groceries while they shop. He holds a BA from Harvard University and an MBA from Harvard Business School.  For more information about Takeoff Technologies Inc. go to https://www.takeoff.com/