Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing.

Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice

“You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham

This week on PAHCOM:

Connect with Lea Chatham:

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing.

Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice

“You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham

This week on PAHCOM:

Connect with Lea Chatham:

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Terri Lynn Davis is the Credentialing Director at 1st Assistant Credentialing Services where she provides nationwide credentialing services for a wide variety of healthcare providers, suppliers, and facilities with numerous specialties. She has over 15 years of experience working in the medical credentialing sector which includes both payor enrollment and primary source verification. She holds a Bachelor’s degree in Healthcare Administration with a minor in Business Management from Western Kentucky University and is passionate about sharing her knowledge and experience with credentialing staff across the country.

Terri Lynn joins me today to discuss the credentialing process and why it’s an important part of your revenue cycle. She explains why she recommends outsourcing the credentialing process instead of managing it internally, how provider credentials impact your practice's ability to get paid for patient services through the insurance companies, and the best practices for maintaining insurance enrollments when internally managing the credentialing process. She also explains the difference between the initial credentialing process and the process of re-credentialing, tools and resources you can use to monitor and manage the Medicare re-credentialing process, and why it’s crucial for your billing and credentialing departments to communicate and collaborate with each other.

“If you’re not credentialed and contracted and you’re seeing patients, you’re at risk for no payment for those services, or it becoming the patient’s responsibility - Terri Lynn Davis

This week on PAHCOM:

Resources:

Connect with Terri Lynn Davis:

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Terri Lynn Davis is the Credentialing Director at 1st Assistant Credentialing Services where she provides nationwide credentialing services for a wide variety of healthcare providers, suppliers, and facilities with numerous specialties. She has over 15 years of experience working in the medical credentialing sector which includes both payor enrollment and primary source verification. She holds a Bachelor’s degree in Healthcare Administration with a minor in Business Management from Western Kentucky University and is passionate about sharing her knowledge and experience with credentialing staff across the country.

Terri Lynn joins me today to discuss the credentialing process and why it’s an important part of your revenue cycle. She explains why she recommends outsourcing the credentialing process instead of managing it internally, how provider credentials impact your practice's ability to get paid for patient services through the insurance companies, and the best practices for maintaining insurance enrollments when internally managing the credentialing process. She also explains the difference between the initial credentialing process and the process of re-credentialing, tools and resources you can use to monitor and manage the Medicare re-credentialing process, and why it’s crucial for your billing and credentialing departments to communicate and collaborate with each other.

“If you’re not credentialed and contracted and you’re seeing patients, you’re at risk for no payment for those services, or it becoming the patient’s responsibility - Terri Lynn Davis

This week on PAHCOM:

Resources:

Connect with Terri Lynn Davis:

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Physicians owners with strong Practice Administrators have more time to focus on patient care as well as their family/personal time; this is possible by building a mutual level of trust (alignment, strategic partnership, collaboration) with the Practice Administrator. This discussion outlines how physician owners/leaders can get back to patient care and be confident the practice administrator is effectively managing your business.

GUEST: Suzette Benedick, MBA, CHC, CMM

MBA in Healthcare Management from University of Scranton; certified in healthcare compliance from George Washington University and HCCA (Health Care Compliance Association). Certified through PAHCOM (Professional Associations of Healthcare Office Management) in healthcare medical management, and HITECH. PAHCOM 2018 Medical Manager of the Year. Executive Director of Kidney Care Specialists LLC, the largest independent nephrology group in Pennsylvania. Chief Administrative Officer of Valley Kidney Specialists, PC; Adjunct Professor, Health Policy and Administration Program at Penn State University Lehigh Valley Campus. A member of the Lehigh Valley PAHCOM chapter, where Suzette has held several positions as chapter officer. Suzette is a life-time member of Delta Mu Delta International Business Honor Society, and has 25+ years experience in healthcare management including revenue cycle management, medical office management, strategic planning, and business development.

DISCLAIMER: The PAHCOM Podcast is not intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment. To learn more about PAHCOM, please visit https://www.pahcom.com

Physicians owners with strong Practice Administrators have more time to focus on patient care as well as their family/personal time; this is possible by building a mutual level of trust (alignment, strategic partnership, collaboration) with the Practice Administrator. This discussion outlines how physician owners/leaders can get back to patient care and be confident the practice administrator is effectively managing your business.

GUEST: Suzette Benedick, MBA, CHC, CMM

MBA in Healthcare Management from University of Scranton; certified in healthcare compliance from George Washington University and HCCA (Health Care Compliance Association). Certified through PAHCOM (Professional Associations of Healthcare Office Management) in healthcare medical management, and HITECH. PAHCOM 2018 Medical Manager of the Year. Executive Director of Kidney Care Specialists LLC, the largest independent nephrology group in Pennsylvania. Chief Administrative Officer of Valley Kidney Specialists, PC; Adjunct Professor, Health Policy and Administration Program at Penn State University Lehigh Valley Campus. A member of the Lehigh Valley PAHCOM chapter, where Suzette has held several positions as chapter officer. Suzette is a life-time member of Delta Mu Delta International Business Honor Society, and has 25+ years experience in healthcare management including revenue cycle management, medical office management, strategic planning, and business development.

DISCLAIMER: The PAHCOM Podcast is not intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment. To learn more about PAHCOM, please visit https://www.pahcom.com

As we head into a new year and a new decade, our theme for this episode is “2020 Vision”, using a sense of a new direction to take our Medical Management responsibilities to the next level.

Join host Terry A. Fletcher, BS, CPC as she welcomes this month's guest, the PAHCOM National Advisory Board Chairwoman, Coley Bennett, CMM, CHA. Terry and Coley discuss the importance of the CMM credential, the vast community of network support you have as a PAHCOM member, and how to navigate the millennial mindset in your role managing the younger generation in the medical office.

DISCLAIMER: The PAHCOM Podcast is not intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment. To learn more about PAHCOM, please visit https://www.pahcom.com

As we head into a new year and a new decade, our theme for this episode is “2020 Vision”, using a sense of a new direction to take our Medical Management responsibilities to the next level.

Join host Terry A. Fletcher, BS, CPC as she welcomes this month's guest, the PAHCOM National Advisory Board Chairwoman, Coley Bennett, CMM, CHA. Terry and Coley discuss the importance of the CMM credential, the vast community of network support you have as a PAHCOM member, and how to navigate the millennial mindset in your role managing the younger generation in the medical office.

DISCLAIMER: The PAHCOM Podcast is not intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment. To learn more about PAHCOM, please visit https://www.pahcom.com