Shayward, TMO, ACE, Vladz and Mr. Henry Knox are back with this week's OFR. Vladz eplains how donkeys carry xbox consoles across the border to get fixed and much MUCH more!!!
Bill: You say it left there....... and FedEx doesn't have that number... I hope you can see where there might be a issue. I think you lost it
Joan: Yes, that is right. The tracking information that we provided to your right now is from our service center and we already provided the tracking information to FedEx so that you will be able to track the console and since the console was already shipped last 17th of June 2014, you will receive it within this week.
Bill: But today is Friday and I didn't get it this week. Can you contact FedEx and find out where it is?
Bill: I put that tracking number in on their site and it doesn't come back with anything
Joan: Yes, that is right the item is still not trackable. You can generated the tracking number once FedEx has already have the item.
Bill: So you as the person sending the package don't know where it is.
Bill: You SAY you sent it... but you don't really know if they never got it, or a it is sitting on a dock somewhere..
Bill: How long is the time-frame that YOU will wait before you wonder where it is other than... I see that your status is that it was sent.
Bill: ?
Joan: The item was already shipped to FedEx since the tracking information is not yet activated your console is still on it's way to be delivered to FedEx. Now once they receive the item, the tracking information will be activated and they are going to send the console back to you the soonest. Usually, the sending the console to the customer will take one week to deliver it successfully.
Bill: Ok... I need to know if this is standard for you to take 3-5 days to get it TO FedEx? (going on twitter)
Joan: Yes, that is right, it will take 3 to 5 business days to send the console to FedEx.
Bill: WOW!!!
Bill: You should put that out on your site so people know that. That is the worst turn around time I've ever heard!!!
Bill: FedEx it everywhere. They will pick stuff up at you shop if you ask them. I'm sure sending and receiving packages isn't new to you.
Bill: I'd still be upset, but would feel better that you could even tell me where on this voyage to FedEx that the console was?
Joan: I understand how you feel about this one. We are going to update our site about this turn around time. Don't worry, since I'm going to document everything here, we are going to follow up your console to our service center so that your will receive your console the soonest possible time and also we can provide the status of your console.
Bill: I understand you only are able to provide me with the information you have at hand. But this black-hole of 3-5 days that you, I and even FedEx doesn't know where a package is.... is crazy.
Bill: Is there a manager or supervisor that you can escalate this to that could make some calls and with that tracking number find out where it is?
Bill: SOMEBODY has had to have scanned it, entered into a system or something. It happens all the time.... I've seen package delivery people do it.
Bill: Is the FedEx store they deliver consoles to even in the same town/state that the repair place is? Is that the problem?
Bill: 3-5 days.... they could drive it next to my house and enter it into the system here in my hometown
Joan: I totally agree with you, Bill. Yes, that is correct. Sometimes they wait for some items for the delivery to minimize the time as well.
Joan: I actually experienced the same thing and my son longed for his console that is why I know how you feel about this.
Joan: I just placed some calls,
