Olivia Cooper, Managing Director/Head of FINEX GB at Willis Towers Watson, speaks with Kate Fairhead about her unusual entry to insurance, after 10 years in HR and a stint at John Lewis, and the different placements she has had with Willis, including in Mumbai and Singapore. Olivia also stresses the importance of networking when it came to taking these opportunities.

Regarding leadership, Olivia talks about the importance of open communication when managing virtually and the role reverse mentoring is playing to help with managerial blind spots.