DigiMarCon Podcast

Omni-Channel Best Practices to Improve Customer Experience - Allen Hammer, Delivra


Listen Later

The more technology advances, the more it's integrated into our daily lives. Even as you read this article, I’d venture a guess that you have several internet-connected devices within arm’s reach. 
As we continue down these innovative pathways, we’ll see technology become more critical to our day-to-day living. The lines between what we do online and real life will blur. 
And as people change their behaviors, marketers will need to react. Instead of thinking of a desktop experience, a mobile experience, a tablet experience, and an Apple Watch experience, we'll need to pursue one, holistic approach -- an Omni-Channel experience. 
 
In this session you'll learn to: 
• Why today’s marketing automation solutions fall short of customer expectations 
• How winning omnichannel marketing strategies balance push notifications, in-app messages, email, and social communications 
• Why understanding users on a personal level, and not a device level, is critical in mobile 
• Why “Marketing” is evolving to “Communicating” and how to prepare for that transition

Check out upcoming DigiMarCon Digital Marketing, Media, and Advertising Conferences & Exhibitions Worldwide at https://digimarcon.com/events/

...more
View all episodesView all episodes
Download on the App Store

DigiMarCon PodcastBy DigiMarCon