In this episode (sponsored by Ingenius), our hosts talk with Todd Lewis and Leigh Weinshelbaum from CafeX about Omni-channel communication.  

 Topics include:

• What Omni-channel communication means to the panel
• The need for OmniChannel Customer experience
• The push for omnichannel experiences by Millenial customers and employees
• Examples of great Omni-channel experiences
  • Wesley Chapel Toyota
  • Delta
• Discussion of CafeX features and capabilities
• LiveAssist for Dynamics 365

 As always, you can reach out to our hosts on Twitter:

• Shawn (@crmhobbit)
• Scott (@fldservice_guru)

 Our guests, Todd and Leigh can be contacted via email:

 [email protected]

[email protected]

 

More information on LiveAssist for Dynamics 365 can be found at:

 https://www.liveassistfor365.com/en/