In this episode of Grossly Competent, Steve and Patrick set the record straight: They are not robots! Instead, they are Uggos sent from the basement of a townie bar to the modern world. (They can see how that could be confusing.)

While they aren't making Beeps and Boops or doing their best Tim Allen voiceover impression, the boys dive into benefits and disadvantages of Feedback in the Workplace, when to take it seriously and when it's OK to look beyond the noise.

And in case you're feeling extra wily and want to read up on NPS, here's a book.

Come for the chat, stay for the laughs, and run from our faces: We're Grossly Competent.

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